Mojo Helpdesk Overview

Mojo Helpdesk leads in helpdesk software and ticketing systems for schools and organizations. It integrates seamlessly with Google G-Suite.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Engagement Management, as the business use cases that they have been most satisfied with while using Mojo Helpdesk.

Other use cases:

  • Knowledge Management
  • Measuring Customer Satisfaction
  • Groups Management
  • Contract Management
  • Training & Onboarding
  • Tracking & Monitoring Communications
  • Sending & Publishing Communications
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Business Priorities

Enhance Customer Relationships and Improve Visibility are the most popular business priorities that customers and associates have achieved using Mojo Helpdesk.

Other priorities:

  • Improve Efficiency
  • Build Brand Awareness
  • Scale Best Practices
  • Acquire Customers
See all business priorities See less business priorities

Mojo Helpdesk Use-Cases and Business Priorities: Customer Satisfaction Data

Mojo Helpdesk works with different mediums / channels such as E-Mail.

Mojo Helpdesk's features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and Mojo Helpdesk support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Mojo Helpdesk analytics capabilities include Custom Reports, and Analytics.

Reviews

"...It also offers a performance metrics dashboard, storage management and a knowledge base feature...." Peer review

Mojo Helpdesk, Jitbit Helpdesk, Track-It!, Cayzu Help Desk, Azuredesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Mojo Helpdesk

Top Industries

  • Education
  • Government Administration
  • Consumer Goods

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Mojo Helpdesk is popular in Education, Government Administration, and Consumer Goods and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Mojo Helpdesk Use Cases

What solutions does Mojo Helpdesk provide for Helpdesk Management?

Why is Mojo Helpdesk the best choice for Workflow Management?

How does Mojo Helpdesk address your Engagement Management Challenges?

How efficiently Does Mojo Helpdesk manage your Knowledge Management?

How efficiently Does Mojo Helpdesk manage your Measuring Customer Satisfaction?

17+ more Business Use Cases

12 buyers and buying teams have used Cuspera to assess how well Mojo Helpdesk solved their Help Desk needs. Cuspera uses 982 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Mojo Helpdesk case study

Austin Community College
Education
Education
CASE STUDY Austin Community College

Austin Community College improved process efficiency, decreased costs, and increased user satisfaction using Mojo Helpdesk, serving 43,000 students.

Read More
Mojo Helpdesk case study

Genesis HealthCare
Hospital & Health Care
Hospital & Health Care
CASE STUDY Genesis HealthCare

Genesis HealthCare improved payroll processing efficiency using Mojo Helpdesk, with 27 agents serving 2,043 users, enhancing communication and request handling for care providers and patients.

Read More
Mojo Helpdesk case study

Austin Community College
Education
Education
CASE STUDY Austin Community College

Austin Community College improved help desk efficiency using Mojo Helpdesk, reducing costs and increasing user satisfaction across its 11 campuses serving over 100,000 students.

Read More

Video

Mojo Helpdesk Testimonials—Edmonds College

Video Thumbnail

Frequently Asked Questions(FAQ)

for Mojo Helpdesk

What is Mojo Helpdesk used for?

Mojo Helpdesk is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Visibility by Helpdesk Management, Workflow Management and Engagement Management .

What are the top features of Mojo Helpdesk?

Ticketing, Alerts: popups & Notifications and Personalization are some of the top features of Mojo Helpdesk.

Who uses Mojo Helpdesk?

Mojo Helpdesk is used by Education, Government Administration and Consumer Goods among other industries.

What are Mojo Helpdesk alternatives?

Jitbit Helpdesk, Track-It!, Cayzu Help Desk and Azuredesk are popular alternatives for Mojo Helpdesk.

Where is Mojo Helpdesk located?

Mojo Helpdesk is headquartered at 9020 N. Cap of Texas Hwy, Great Hills Corp Ctr 1, ste365, Austin, Texas 78759, US.
lightning

Peers used Mojo Helpdesk for helpdesk management and workflow management

Mojo Helpdesk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.01/5 ★

Read Reviews (91)
Analytics

3.85/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.01/5 ★

Read Reviews (91)
Analytics

3.85/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for Mojo Helpdesk

Overall Risk Meter

Low Medium High

Top Failure Risks for Mojo Helpdesk

Mojo Helpdesk Profile

Company Name

Mojo Helpdesk

Company Website

https://www.mojohelpdesk.com/

HQ Location

9020 N. Cap of Texas Hwy, Great Hills Corp Ctr 1, ste365, Austin, Texas 78759, US

Employees

NA

Social

Facebook Twitter

Financials

PRIVATE