Comparison Summary
This comparison report of Help Scout vs. Re:amaze is based on a specific set of business needs and context. The comparison uses 5227 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Help Scout and Re:amaze
Help Scout, Re:amaze, Freshservice, Kayako, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Help Scout covers Helpdesk Management, Engagement Management with E-Mail, Workflow Management, Knowledge Management with Chat, etc.
Re:amaze focuses on Customer Feedback Management with Social Media, Engagement Management with Chat, Workflow Management with Social Media, Helpdesk Management with Chat, etc.
"The internal benchmarks of success we like to maintain are keeping our happiness score above 90 and our response time to under an hour. Help Scout makes it effortlessly easy to reference these metrics whenever we need them " - Chandler Perog
"The difference between what we had before Re:amaze and now has been incredible. Re:amaze has truly reinvented our customer service model, and in amazing ways. " - Jeff N
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Help Scout | Simple Customer Service Software and Education
Re:amaze - Customer service, live chat, and helpdesk ...
Financials
SERIES B
SEED
Business Need
Total Processes
(we found evidences for)
71
46
Total Goals
(we found evidences for)
8
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Improve ROI
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Scale best practices
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Establish thought leadership
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Launch new products
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Improve consistency
- See 5 more
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Improve internal communications
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Launch new products
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Improve digital and social presence
- See 3 more
Top Channels
Channels Used
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chat
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social media
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e-mail
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website
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Facebook
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Twitter
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phone calls
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user generated content
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blogs
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omnichannel
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Instagram
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text SMS
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Slack
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mobile
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offline
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point of sale
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promotions
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review sites
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Amazon
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on premises
- See 17 more
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chat
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social media
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e-mail
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website
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Facebook
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Twitter
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phone calls
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user generated content
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blogs
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omnichannel
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Instagram
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text SMS
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Slack
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mobile
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offline
-
point of sale
-
promotions
-
review sites
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Amazon
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on premises
- See 17 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
