Comparison Summary
This comparison report of Help Scout vs. Verint Unified VoC Platform is based on a specific set of business needs and context. The comparison uses 3760 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Help Scout and Verint Unified VoC Platform
Help Scout, Verint Unified VoC Platform, Freshservice, Kayako, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Help Scout covers Helpdesk Management, Engagement Management with E-Mail, Workflow Management, Knowledge Management with Chat, etc.
Verint Unified VoC Platform focuses on Knowledge Management with E-Mail, Customer Feedback Management, Engagement Management with Website, Social Media Management with Social Media, etc.
"Help Scout has replaced a bunch of different tools for us. For example, we used to have a Google Doc with answers to common questions so agents could respond quickly. Saved replies let us get rid of that, " - Ramin Sabour
"GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales. " - GNC
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Help Scout
Focus area
Help Scout is better than Verint Unified VoC Platform for
Software Failure Risk
About
Help Scout | Simple Customer Service Software and Education
Voice of the Customer | Verint Systems
Financials
SERIES B
IPO
Business Need
Total Processes
(we found evidences for)
71
21
Total Goals
(we found evidences for)
8
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Improve ROI
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Scale best practices
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Establish thought leadership
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Launch new products
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Improve consistency
- See 5 more
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Enhance customer relationships
-
Improve efficiency
-
Increase sales & revenue
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Acquire customers
- See 1 more
Top Channels
Channels Used
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social media
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e-mail
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chat
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omnichannel
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phone calls
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website
- See 3 more
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social media
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e-mail
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chat
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omnichannel
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phone calls
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website
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
