Helpcrunch and Intercom, An In-Depth Comparison 2024

Comparison Summary

Helpcrunch: HelpCrunch offers live chat, chatbots, knowledge base, popups, and email marketing tools. Strong customer relationships are built through these comprehensive features.

Intercom: Intercom is the complete AI-first customer service solution, enhancing support teams with AI agents, copilots, ticketing, and phone services. Exceptional customer experiences are delivered efficiently.

Helpcrunch and Intercom: Customer Satisfaction Data

Most deployed common Use Cases for Helpcrunch and Intercom

How does Helpcrunch and Intercom facilitate Helpdesk Management?

HelpCrunch and Intercom both provide help desk management tools. HelpCrunch integrates email marketing automation and live chat into its platform, offering a unified solution for customer communication. Intercom focuses on seamless integration of support desk, chat, messaging, customer analytics, and website analytics. Intercom offers a customizable help center and self-support options, while HelpCrunch emphasizes advanced help desk features. A limitation of HelpCrunch is that it lacks some native integrations with popular platforms.

"...Always helpful customer support assistants. ...." Peer review by Bogdan B., Marketing Team Lead, Marketing and Advertising

"...It has really helped us support our client much quicker then before as well as having the history of the chat...." Peer review by Jennifer V., Internet

What solutions does Helpcrunch and Intercom provide for Engagement Management?

Helpcrunch and Intercom both enable companies to engage with customers through various channels, including live chat, email, and in-app messaging. Helpcrunch emphasizes automated engagement strategies, using tags, filters, and automated messaging to engage potential customers. Intercom focuses on providing support and engaging with customers directly within the product, offering features such as in-app messages and banners. However, Intercom’s complex features can be challenging to understand initially, and its pricing can be high for large user bases.

"...An in-app messenger can be integrated with a website or application to engage with customers...." Peer review

"...It perfectly marries data centered around the user with user engagement (email and in-app notifications)..." Peer review by Martin Q.

What benefits does Helpcrunch and Intercom offer for Knowledge Management?

Helpcrunch and Intercom both offer knowledge base functionality. Helpcrunch provides a knowledge base as a separate feature, whereas Intercom includes it as part of its broader customer support platform. Both tools offer knowledge bases that can be used to provide self-service support to customers, reducing the need for live support. However, Helpcrunch's knowledge base features are still under development.

"...HelpCrunch is a completely transparent company that has a great support team and well-built products (live chat, knowledge base, automated messages)...." Peer review by Administrator

"...We picked Intercom for it's easy user interface, ability to host our knowledge base, and chat feature...." Peer review by Alissa, Product Owner, Transactly

What benefits does Helpcrunch and Intercom offer for Training & Onboarding?

Helpcrunch and Intercom both focus on onboarding users. Helpcrunch provides a wider range of features, including live chat, notifications, and targeted data triggers. Intercom is more focused on email marketing and automated messaging. Both tools help users automate onboarding and engagement, but Intercom users have reported a more confusing onboarding experience. While Helpcrunch provides more features, it may lack specific features that users are seeking.

"...Live chat abd customer onboarding...." Peer review by Diego A., None

"...Building up our onboarding, sending out broadcast emails, ticketing system, knowledgebase, product tours...." Peer review by Istvan K, Marketer

What benefits does Helpcrunch and Intercom offer for Communication Management?

Helpcrunch and Intercom both allow users to send messages to customers through in-app messaging and email. Helpcrunch focuses on automated messages and email marketing, while Intercom emphasizes customer support and multichannel communication. Helpcrunch allows users to customize messages and send emails from their own domain, while Intercom offers a broader range of communication options, including posts and banners. The limitations of both include the inability to send verified emails from a company’s domain for Helpcrunch, and the lack of analytics integration for Intercom.

"...Sending marketing emails...." Peer review by Gourav M, Software Engineer, Computer Software

"...The fact that we can deliver product update announcements, marketing messages such as discount campaigns notices or survey requests and also support conversations all via one channel...." Peer review by Maziar F, Chief Marketing Officer, Design