Overview: Helpcrunch and Intercom as Live Chat Category solutions.

Helpcrunch focuses on providing robust helpdesk and engagement management capabilities, catering mainly to the IT and software industries. Intercom, on the other hand, excels in engagement and communication management, appealing to a wide range of industries with its advanced AI-powered features. Each product stands out in different areas, making them suitable for varied organizational needs and goals.

Helpcrunch and Intercom: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Helpcrunch primarily facilitates helpdesk management and engagement tasks, aligning with IT and software operational needs. read more →

Intercom excels in engagement and communication management, providing comprehensive follow-up processes. read more →

Business Goals

Helpcrunch assists in enhancing customer relationships, acquiring new customers, and increasing sales. read more →

Intercom supports goals like enhancing relationships, acquiring customers, and launching new products. read more →

Core Features

Helpcrunch stands out with its custom reporting capabilities and integrations. read more →

Intercom boasts AI-powered features, extensive analytics, and data import/export functionalities. read more →

Vendor Support

Helpcrunch offers 24/7 support with extensive chat and email assistance. read more →

Intercom provides robust 24/7 vendor support, including extensive phone support and training. read more →

Segments and Industries

Helpcrunch is mainly used by large enterprises in IT and software industries. read more →

Intercom is popular across diverse segments, including large enterprises and internet services. read more →

Operational Alignment

Helpcrunch fits well into IT service workflows, suitable for large organizations. read more →

Intercom integrates seamlessly into varied operational environments, meeting high-scale demands. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Email Support

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Chat Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Helpcrunch and Intercom

Why is Helpcrunch and Intercom the best choice for Helpdesk Management?

HelpCrunch and Intercom both provide help desk management tools. HelpCrunch integrates email marketing automation and live chat into its platform, offering a unified solution for customer communication. Intercom focuses on seamless integration of support desk, chat, messaging, customer analytics, and website analytics. Intercom offers a customizable help center and self-support options, while HelpCrunch emphasizes advanced help desk features. A limitation of HelpCrunch is that it lacks some native integrations with popular platforms.

"...It's easy to install, and the support team is helping...." Peer review by Güven U., Product Owner, Computer Software

"...Intercom serving as a help desk for them and a live chat...." Peer review by Consultant

Why is Helpcrunch and Intercom the best choice for Engagement Management?

Helpcrunch and Intercom both enable companies to engage with customers through various channels, including live chat, email, and in-app messaging. Helpcrunch emphasizes automated engagement strategies, using tags, filters, and automated messaging to engage potential customers. Intercom focuses on providing support and engaging with customers directly within the product, offering features such as in-app messages and banners. However, Intercom’s complex features can be challenging to understand initially, and its pricing can be high for large user bases.

"...Interacting with customers, while they're using our product...." Peer review by Eduard T, Frontend developer

"...I also like the email follow up after the chat or when there is no response...." Peer review by Lisa T., Senior Data Analyst, Telecommunications

Why is Helpcrunch and Intercom the best choice for Knowledge Management?

Helpcrunch and Intercom both offer knowledge base functionality. Helpcrunch provides a knowledge base as a separate feature, whereas Intercom includes it as part of its broader customer support platform. Both tools offer knowledge bases that can be used to provide self-service support to customers, reducing the need for live support. However, Helpcrunch's knowledge base features are still under development.

"...I do not use a lot of the other functions, like the Knowledge Base. ...." Peer review by Verified Reviewer, Computer Software

"...They use their own platform like chat, knowledge base and product tours (dog fooding) to provide you with the best experience possible...." Peer review by Szymon K.

How can Helpcrunch and Intercom optimize your Training & Onboarding Workflow?

Helpcrunch and Intercom both focus on onboarding users. Helpcrunch provides a wider range of features, including live chat, notifications, and targeted data triggers. Intercom is more focused on email marketing and automated messaging. Both tools help users automate onboarding and engagement, but Intercom users have reported a more confusing onboarding experience. While Helpcrunch provides more features, it may lack specific features that users are seeking.

"...Live chat abd customer onboarding...." Peer review by Diego A., None

"...We use Intercom as a basis of all written communication with our clients: newsletters, automated onboarding, live chat for quick problem solving...." Peer review by Heili S.

What Are the key features of Helpcrunch and Intercom for Communication Management?

Helpcrunch and Intercom both allow users to send messages to customers through in-app messaging and email. Helpcrunch focuses on automated messages and email marketing, while Intercom emphasizes customer support and multichannel communication. Helpcrunch allows users to customize messages and send emails from their own domain, while Intercom offers a broader range of communication options, including posts and banners. The limitations of both include the inability to send verified emails from a company’s domain for Helpcrunch, and the lack of analytics integration for Intercom.

"...Customer support, sending out automated messages and other stuff...." Peer review by Jolanta L, Marketing Manager, Sports

"...Lack of analytics integration makes it difficult to tie back interactions with these messages to the overall user behaviour...." Peer review by Sarosh Elahi, Director Client Success Services (EMEA), ScribbleLive