Comparison Summary
This comparison report of Helpcrunch vs. JivoChat is based on a specific set of business needs and context. The comparison uses 2789 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Helpcrunch and JivoChat
Helpcrunch, JivoChat, Tidio live chat, Olark, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Helpcrunch covers Helpdesk Management with E-Mail, Engagement Management with Chat, Knowledge Management with Chat, Communication Management with Chat, etc.
JivoChat focuses on Engagement Management with Mobile, Rating And Review Management with Chat, Contact List Management with Social Media, Conversion Management with Social Media, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
HelpCrunch - Intelligent Customer Communication Platform ...
JivoChat: Live Chat Software for Websites
Age
2014
Financials
SEED
PRIVATE
Business Need
Total Processes
(we found evidences for)
46
33
Total Goals
(we found evidences for)
9
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve internal communications
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Launch new products
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Improve efficiency
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Improve digital and social presence
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Increase customer life time value
- See 6 more
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Grow market share
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Improve digital and social presence
- See 3 more
Top Channels
Channels Used
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website
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chat
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social media
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mobile
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Facebook
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phone calls
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e-mail
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mobile app
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Facebook page
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offline
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Instagram
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point of sale
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promotions
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user generated content
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blogs
- See 12 more
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website
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chat
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social media
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mobile
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Facebook
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phone calls
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e-mail
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mobile app
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Facebook page
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offline
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Instagram
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point of sale
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promotions
-
user generated content
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blogs
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
