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Helpcrunch vs Kayako: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Helpcrunch vs. Kayako is based on a specific set of business needs and context. The comparison uses 6100 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Helpcrunch and Kayako

Helpcrunch, Tidio live chat, Olark, etc., belong to a category of solutions that help Live Chat, whereas Kayako, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Helpcrunch covers Helpdesk Management with E-Mail, Engagement Management with Chat, Knowledge Management with Chat, Communication Management with Chat, etc.

Kayako focuses on Helpdesk Management with Chat, Engagement Management with Chat, Knowledge Management with Chat, Workflow Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Helpcrunch

Focus area

Helpcrunch is better than Kayako for

Software Failure Risk

  • medium

logo Kayako

Focus area

Kayako is better than Helpcrunch for

Software Failure Risk

  • medium

About

HelpCrunch - Intelligent Customer Communication Platform ...

Help Desk Software Kayako Unified Customer Service Software

Age

2014

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

46

57

Total Goals
(we found evidences for)

9

13

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up


knowledge management


communication management

sending & publishing communications

tracking & monitoring communications


training & onboarding


customer feedback management

measuring customer satisfaction


conversion management


generation of new leads


rating and review management




campaign management

campaign analytics


loyalty management

customise loyalty program

identify target customers




contact list management


sales document management

contract management



promotion management


workflow management


segmentation and targeting


content management



account management


touchpoint management



channel management


social media management


lifetime value management



customer case management



revenue cycle management



competitive intelligence



performance management


products & pricelist management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve internal communications

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • Increase customer life time value

  • See 6 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Increase customer life time value

  • Improve efficiency

  • Establish thought leadership

  • See 10 more

Top Channels

Channels Used

  • chat

  • e-mail

  • website

  • user generated content

  • blogs

  • social media

  • phone calls

  • mobile

  • support groups

  • mobile app

  • offline

  • Twitter

  • Facebook

  • point of sale

  • on premises

  • promotions

  • video

  • causes and charity

  • trade shows

  • coupons

  • omnichannel

  • See 18 more
  • chat

  • e-mail

  • website

  • user generated content

  • blogs

  • social media

  • phone calls

  • mobile

  • support groups

  • mobile app

  • offline

  • Twitter

  • Facebook

  • point of sale

  • on premises

  • promotions

  • video

  • causes and charity

  • trade shows

  • coupons

  • omnichannel

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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Business Setting