Comparison Summary
This comparison report of Helpcrunch vs. LiveHelpNow Chat Support Suite is based on a specific set of business needs and context. The comparison uses 2517 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Helpcrunch and LiveHelpNow Chat Support Suite
Helpcrunch, LiveHelpNow Chat Support Suite, Tidio live chat, Olark, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Helpcrunch covers Helpdesk Management with E-Mail, Engagement Management with Chat, Knowledge Management with Chat, Communication Management with Chat, etc.
LiveHelpNow Chat Support Suite focuses on Knowledge Management with Phone Calls, Sales Call Management with E-Mail, Engagement Management with Website, Helpdesk Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Helpcrunch
Focus area
Helpcrunch is better than LiveHelpNow Chat Support Suite for
Software Failure Risk
LiveHelpNow Chat Support Suite
Focus area
LiveHelpNow Chat Support Suite is better than Helpcrunch for
Software Failure Risk
About
HelpCrunch - Intelligent Customer Communication Platform ...
LiveHelpNow: Help Desk Software, Live Chat, Support Ticket ...
Age
2014
Financials
SEED
PRIVATE
Business Need
Total Processes
(we found evidences for)
46
18
Total Goals
(we found evidences for)
9
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve internal communications
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Launch new products
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Improve efficiency
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Improve digital and social presence
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Increase customer life time value
- See 6 more
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Enhance customer relationships
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Scale best practices
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Build brand awareness
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Increase sales & revenue
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Improve ROI
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Acquire customers
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Launch new products
- See 4 more
Top Channels
Channels Used
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chat
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phone calls
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e-mail
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website
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text SMS
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social media
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Facebook
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promotions
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offline
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display advertisement
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point of sale
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trade shows
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coupons
- See 10 more
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chat
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phone calls
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e-mail
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website
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text SMS
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social media
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Facebook
-
promotions
-
offline
-
display advertisement
-
point of sale
-
trade shows
-
coupons
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
