Guiding you to choose between Helprace vs. Giva: 2024

Comparison Summary

Helprace: Helprace provides a helpdesk software to streamline customer onboarding and support. It enhances customer-company communication, ensuring prospects easily find product information.

Giva: Giva's cloud customer service platform deploys in days and trains in one hour. It is highly customizable and offers top-notch reporting.

Helprace and Giva: Customer Satisfaction Data

Most deployed common Use Cases for Helprace and Giva

How does Helprace and Giva address your Helpdesk Management Challenges?

Helprace and Giva both offer help desk software with features such as ticketing and knowledge bases. Helprace emphasizes a combined approach with a customer community and feedback app, while Giva focuses on asset management and compliance. Helprace allows customization and payment based on usage, while Giva offers a suite of features at a fixed price.

"...Great software, Was able to manage my customer support team with my customers and effectively respond to customers in time and also used their features(forums, SLA & some triggers) to help me and my team...." Peer review by Jacob P., CEO

"...We're a busy Help Desk, and Giva gives us a fantastic tool for tracking issues, as well as escalating/communicating among the various groups in the IT Department...." Peer review by Robin H., Help Desk Supervisor, Legal Services

What solutions does Helprace and Giva provide for Customer Feedback Management?

Helprace and Giva both provide tools to measure customer satisfaction. Helprace offers a customer community platform that enables customer voting and feedback, while Giva focuses on reporting and dashboards to analyze team productivity and customer satisfaction. Helprace integrates a help desk, feedback community, and knowledge base into one platform, while Giva is a cloud-based application that includes ticketing, knowledgebase, and customer satisfaction surveys.

"...Complete and separate activity feeds for every space, feedback channel and customer. ..." Features

"...Now, Ive got excellent tools to measure performance, productivity and customer satisfaction...." Peer review by Elaine Tanner, Kupa Incorporated

How can Helprace and Giva optimize your Knowledge Management Workflow?

Helprace and Giva both offer knowledge management capabilities. Helprace focuses on integrating knowledge management into a broader customer service platform, including features like a help desk, feedback community, and email management. Giva emphasizes its knowledge base as a tool for increasing efficiency and productivity, offering features like an FAQ section and branded self-service portal. While both platforms provide a knowledge base, Helprace has limitations with user access, requiring account creation for community and knowledge base interaction.

"...Activity Feed Keep track of what's happening in your knowledge base including articles published, comments posted and votes. ..." Features

"...Giva can handle the basics: ticketing, asset handling, knowledge bases, and change management...." Peer review by Daniel R.

How efficiently Does Helprace and Giva manage your Workflow Management?

Both Helprace and Giva allow users to set up custom workflows and rules to automate tasks. Helprace offers more options for customizing workflows based on user groups, organizations, and tags. Giva's workflow features are more visually appealing and user-friendly, resembling Apple's design philosophy. However, Giva does not offer built-in workflow options, limiting its flexibility.