Helprace Overview
Helprace provides a helpdesk software to streamline customer onboarding and support. It enhances customer-company communication, ensuring prospects easily find product information.
Use Cases
Customers recommend Helpdesk Management, Customer Feedback Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Helprace.
Business Priorities
Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Helprace.
Helprace Use-Cases and Business Priorities: Customer Satisfaction Data
Helprace works with different mediums / channels such as E-Mail, Website, User Generated Content, etc.
Helprace's features include Ticketing, Alerts: Popups & Notifications, Personalization, etc.
Reviews
"...We also like to give sales reps access to the community and knowledge base so they can communicate to our customers right away...." Peer review by Alex K, Owner, Internet
Helprace, Azuredesk, osTicket, Helpspot, Cayzu Help Desk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Helprace
Top Industries
- Internet
- Computer Software
- Financial Services
Popular in
- Small Business
- Mid Market
- Enterprise
Helprace is popular in Internet, Computer Software, and Financial Services and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Helprace Use Cases
How efficiently Does Helprace manage your Helpdesk Management?
How efficiently Does Helprace manage your Customer Feedback Management?
What benefits does Helprace offer for Knowledge Management?
How can Helprace optimize your Workflow Management Workflow?
What benefits does Helprace offer for Digital Signature?
16+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Helprace solved their Help Desk needs. Cuspera uses 501 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Frequently Asked Questions(FAQ)
for Helprace
What is Helprace?
Helprace is a cloud-based customer service software suite with a ticketing system and self-service help desk. It helps to increase productivity of service agents, optimization of workflows and provides skill based routing.
With Helprace, users can manage emails with a ticketing help desk, offer a knowledge base and a customer community. It integrates multiple tools together for great customer service, including tickets, email management, customer community, feedback, docs and knowledge base. The tool allows users to set rules that trigger automated workflows for managing tickets. It is also equipped with features that enable them to communicate with their customers in a more personalized manner.
Key features include tickets and email management, reports, community and feedback, docs and KB, localization, and more. Helprace assists support teams in reducing the number of tickets and emails they are handling. Its capability to produce a comprehensive knowledge base that consolidates important documents, articles, and contents customers need. Customers can even access this knowledge base from their mobile devices.
What is Helprace used for?
What are the top features of Helprace?
Who uses Helprace?
What are Helprace alternatives?
Where is Helprace located?
Peers used Helprace for helpdesk management and customer feedback management
Helprace Competitors
Helprace Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (38) |
| Analytics | Read Reviews (5) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (38) |
| Analytics | Read Reviews (5) |
Software Failure Risk Guidance
?for Helprace
Overall Risk Meter
Top Failure Risks for Helprace
Helprace Profile
HQ Location
8010 Woodland Center Blvd Tampa, FL 33614
Employees
11-50
Social
Financials
PRIVATE
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