Comparison Summary

Helprace: Helprace provides a helpdesk software to streamline customer onboarding and support. It enhances customer-company communication, ensuring prospects easily find product information.

Hiver: Hiver is trusted by 10K+ teams for email and shared inbox management. A 7-day free trial is available.

logo Helprace

Focus area

Software Failure Risk

  • low

logo Hiver

Focus area

Hiver is better than Helprace for

Software Failure Risk

  • medium

Helprace and Hiver: Customer Satisfaction Data

Most deployed common Use Cases for Helprace and Hiver

What solutions does Helprace and Hiver provide for Helpdesk Management?

Helprace provides a comprehensive helpdesk solution with features such as a customer community and feedback portal, while Hiver integrates seamlessly with Gmail. Helprace allows for customization and offers a self-service portal. Hiver simplifies customer support and internal communication by leveraging Gmail's interface. However, Helprace has limitations in terms of its restricted functionality, while Hiver needs improvement in its team collaboration and helpdesk features.
"...A help desk with an intuitive customer community and a feedback app means that Helprace is ready to use out of the box...." Peer review from Helprace
"...Combine both personal email an helpdesk in one app...." Peer review by Administrator

What Are the key features of Helprace and Hiver for Customer Feedback Management?

How does Helprace and Hiver address your Workflow Management Challenges?


Helprace in Action: Unique Use Cases

Why is Helprace the best choice for Knowledge Management?


Hiver in Action: Unique Use Cases

What makes Hiver ideal for Collaboration?

What makes Hiver ideal for Communication Management?

About

Helprace | Provide a personalized one-on-one support experience. Boost productivity and collaborate

Hiverâ„¢ | Shared Inbox Collaboration | Team Email Management

Age

2011

Financials

PRIVATE

SERIES A

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting