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Helpshift vs 247.ai: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Helpshift low Failure Risk for 247.ai low
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Comparison Summary

This comparison report of Helpshift vs. 247.ai is based on a specific set of business needs and context. The comparison uses 4900 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Helpshift and 247.ai

Helpshift, Kustomer, Dixa Customer Service, etc., belong to a category of solutions that help Help Desk, whereas 247.ai belong to a category of solutions that help Chatbot. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Helpshift covers Customer Feedback Management, Engagement Management with Mobile, Advertisement with Offline, Helpdesk Management with Phone Calls, etc.

247.ai focuses on Engagement Management, Customer Feedback Management with Chat, Advertisement with Mobile, Helpdesk Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Helpshift

Focus area

Helpshift is better than 247.ai for

Software Failure Risk

  • low

logo 247.ai

Focus area

Software Failure Risk

  • low

About

Automate your customer service funnel and transform your support organization with AI-powered case management

Redefining Customer Acquisition and Engagement | [24]7.ai

Age

2011

Financials

SERIES C

Business Need

Total Processes
(we found evidences for)

52

52

Total Goals
(we found evidences for)

14

9

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (126)

Read Reviews (38)

measuring customer satisfaction

Read Reviews (97)

Read Reviews (28)

measuring net promoter score

Read Reviews (5)

Read Reviews (10)

engagement management

Read Reviews (119)

Read Reviews (104)

engaging and following up

Read Reviews (67)

Read Reviews (60)

advertisement

Read Reviews (81)

Read Reviews (12)

helpdesk management

Read Reviews (63)

Read Reviews (11)

knowledge management

Read Reviews (45)

Read Reviews (2)

contact list management

Read Reviews (39)

Read Reviews (2)

contacts history

Read Reviews (13)

Read Reviews (0)

workflow management

Read Reviews (32)

Read Reviews (1)

communication management

Read Reviews (26)

Read Reviews (2)

sending & publishing communications

Read Reviews (24)

Read Reviews (0)

competitive intelligence

Read Reviews (18)

Read Reviews (6)

training & onboarding

Read Reviews (16)

Read Reviews (0)

lifetime value management

Read Reviews (14)

Read Reviews (9)

customer case management

Read Reviews (10)

Read Reviews (0)

loyalty management

Read Reviews (8)

Read Reviews (3)

customise loyalty program

Read Reviews (5)

Read Reviews (1)

identify target customers

Read Reviews (2)

Read Reviews (1)

rating and review management

Read Reviews (6)

Read Reviews (2)

social media management

Read Reviews (6)

Read Reviews (0)

social media analytics

Read Reviews (6)

Read Reviews (0)

content management

Read Reviews (4)

Read Reviews (4)

sales document management

Read Reviews (4)

Read Reviews (7)

contract management

Read Reviews (3)

Read Reviews (0)

proposal & quote management

Read Reviews (0)

Read Reviews (7)

campaign management

Read Reviews (3)

Read Reviews (0)

campaign analytics

Read Reviews (3)

Read Reviews (0)

segmentation and targeting

Read Reviews (3)

Read Reviews (4)

sales call management

Read Reviews (3)

Read Reviews (8)

sales review & feedback

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (1)

lead qualification

Read Reviews (1)

Read Reviews (4)

lead qualification: technographic

Read Reviews (1)

Read Reviews (4)

performance management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve ROI

  • Increase customer life time value

  • Launch new products

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve internal communications

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 11 more

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Build brand awareness

  • Increase average basket value

  • Scale best practices

  • Improve digital and social presence

  • Improve brand engagement

  • See 6 more

Top Channels

Channels Used

  • chat

  • phone calls

  • mobile

  • user generated content

  • blogs

  • mobile app

  • social media

  • text SMS

  • promotions

  • omnichannel

  • website

  • offline

  • See 9 more

  • chat

  • phone calls

  • mobile

  • user generated content

  • blogs

  • mobile app

  • social media

  • text SMS

  • promotions

  • omnichannel

  • website

  • offline

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

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Integration Risk

low

{{{rsh_C_1}}}

low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting