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Helpshift vs Clientsuccess: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Helpshift vs. Clientsuccess is based on a specific set of business needs and context. The comparison uses 5771 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Helpshift and Clientsuccess

Helpshift, Clientsuccess, Kustomer, Dixa Customer Service, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Helpshift covers Customer Feedback Management, Engagement Management with Mobile, Advertisement with Offline, Helpdesk Management with Phone Calls, etc.

Clientsuccess focuses on Engagement Management with E-Mail, Training & Onboarding, Sales Document Management with E-Mail, Coaching, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Helpshift

Focus area

Helpshift is better than Clientsuccess for

Software Failure Risk

  • low

logo Clientsuccess

Focus area

Clientsuccess is better than Helpshift for

Software Failure Risk

  • medium

About

Automate your customer service funnel and transform your support organization with AI-powered case management

ClientSuccess: Customer Success Management Software

Age

2011

2014

Financials

SERIES C

SEED

Business Need

Total Processes
(we found evidences for)

52

63

Total Goals
(we found evidences for)

14

14

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up



helpdesk management


knowledge management


contact list management


workflow management


communication management

sending & publishing communications

tracking & monitoring communications


competitive intelligence


training & onboarding


lifetime value management


customer case management


loyalty management

customise loyalty program

identify target customers


rating and review management


social media management

social media analytics


content management


sales document management

contract management


campaign management

campaign analytics




segmentation and targeting


sales call management


sales review & feedback


products & pricelist management




generation of new leads


relationship management


advocacy management




subscription management



renewal management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve ROI

  • Increase customer life time value

  • Launch new products

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve internal communications

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 11 more
  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Increase customer life time value

  • Improve ROI

  • Establish thought leadership

  • Grow market share

  • Improve stakeholder relations

  • Improve consistency

  • Improve efficiency

  • Improve digital and social presence

  • Manage risk

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • website

  • offline

  • on premises

  • video

  • user generated content

  • blogs

  • mobile

  • mobile app

  • games

  • chat

  • social media

  • review sites

  • G2crowd

  • See 12 more
  • e-mail

  • phone calls

  • website

  • offline

  • on premises

  • video

  • user generated content

  • blogs

  • mobile

  • mobile app

  • games

  • chat

  • social media

  • review sites

  • G2crowd

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting