Comparison Summary
This comparison report of Helpshift vs. ConnectWise Manage is based on a specific set of business needs and context. The comparison uses 9711 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Helpshift and ConnectWise Manage
Helpshift, ConnectWise Manage, Kustomer, Dixa Customer Service, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Helpshift covers Customer Feedback Management, Engagement Management with Mobile, Advertisement with Offline, Helpdesk Management with Phone Calls, etc.
ConnectWise Manage focuses on Helpdesk Management, Sales Document Management, Workflow Management, Engagement Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Automate your customer service funnel and transform your support organization with AI-powered case management
Business Management Software | ConnectWise Manage Business ...
Age
2011
1982
Financials
SERIES C
M&A
Business Need
Total Processes
(we found evidences for)
52
81
Total Goals
(we found evidences for)
14
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Improve ROI
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Increase customer life time value
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Launch new products
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Scale best practices
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Increase sales & revenue
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Improve brand engagement
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Improve digital and social presence
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Improve stakeholder relations
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Improve internal communications
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Enter new markets internationally or locally
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Build brand awareness
- See 11 more
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Acquire customers
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Scale best practices
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Increase sales & revenue
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Enhance customer relationships
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Improve internal communications
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Improve ROI
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Grow market share
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Establish thought leadership
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Improve digital and social presence
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Shorten ramp up time
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Enter new markets internationally or locally
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Improve stakeholder relations
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Improve visibility
- See 10 more
Top Channels
Channels Used
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e-mail
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offline
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phone calls
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point of sale
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on premises
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newsletter
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social media
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chat
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video
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website
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Facebook
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mobile
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promotions
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mobile app
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user generated content
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blogs
-
trade shows
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channel partners
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games
-
events
- See 17 more
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e-mail
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offline
-
phone calls
-
point of sale
-
on premises
-
newsletter
-
social media
-
chat
-
video
-
website
-
Facebook
-
mobile
-
promotions
-
mobile app
-
user generated content
-
blogs
-
trade shows
-
channel partners
-
games
-
events
- See 17 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
