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Helpshift vs Coretec Complaints Pro: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Helpshift vs. Coretec Complaints Pro is based on a specific set of business needs and context. The comparison uses 3872 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Helpshift and Coretec Complaints Pro

Helpshift, Coretec Complaints Pro, Kustomer, Dixa Customer Service, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Helpshift covers Customer Feedback Management, Engagement Management with Mobile, Advertisement with Offline, Helpdesk Management with Phone Calls, etc.

Coretec Complaints Pro focuses on Competitive Intelligence, Customer Feedback Management, Sales Review & Feedback, Market Research, etc.

"Our customers are getting quicker responses, our chatbot solves many issues without an agent, and we’ve been able to focus our agents on more complex problems. More than that, however, we now give voice to our customers, map all requests that arrive... in CX and pass them on to the responsible teams for visibility " - Bárbara Borba Moraes

"I have seen about 20 different Complaints Management systems in my time in the Financial Services Industry and Complaints Pro is by far and away the best. " - Glen Cooper

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Helpshift

Focus area

Helpshift is better than Coretec Complaints Pro for

Software Failure Risk

  • low

logo Coretec Complaints Pro

Focus area

Software Failure Risk

  • medium

About

Automate your customer service funnel and transform your support organization with AI-powered case management

Quality Assurance Software to handle every customer complaint timely and efficiently

Age

2011

Financials

SERIES C

Business Need

Total Processes
(we found evidences for)

52

10

Total Goals
(we found evidences for)

14

3

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up



helpdesk management


knowledge management


contact list management


workflow management


communication management

sending & publishing communications


competitive intelligence


training & onboarding


lifetime value management


customer case management


loyalty management

customise loyalty program

identify target customers


rating and review management


social media management

social media analytics


content management


sales document management

contract management


campaign management

campaign analytics




segmentation and targeting


sales call management


sales review & feedback


products & pricelist management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve ROI

  • Increase customer life time value

  • Launch new products

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve internal communications

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 11 more
  • Scale best practices

  • Enhance customer relationships

  • Improve efficiency

Top Channels

Channels Used

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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No Data

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting