Comparison Summary
This comparison report of Helpshift vs. freshstatus is based on a specific set of business needs and context. The comparison uses 3860 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Helpshift and freshstatus
Helpshift, freshstatus, Kustomer, Dixa Customer Service, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Helpshift covers Customer Feedback Management, Engagement Management with Mobile, Advertisement with Offline, Helpdesk Management with Phone Calls, etc.
freshstatus focuses on Subscription Management with Website, Communication Management with Website, Helpdesk Management, Products & Pricelist Management, etc.
"Initial investments in Helpshift’s bots and automation were small, but the payoff with them was tremendous. At this point, we’ve been able to automate nearly 55% of our issues across all apps with only 19 bots. " - Cassandra Beasley
"Super easy to set up, very intuitive, free, overall great product so far. Support is superior! " - Tom Westrick
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Automate your customer service funnel and transform your support organization with AI-powered case management
Incident Management to Manage Incidents and Maintenances
Age
2011
2010
Financials
SERIES C
SERIES H
Business Need
Total Processes
(we found evidences for)
52
7
Total Goals
(we found evidences for)
14
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Improve ROI
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Increase customer life time value
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Launch new products
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Scale best practices
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Increase sales & revenue
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Improve brand engagement
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Improve digital and social presence
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Improve stakeholder relations
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Improve internal communications
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Enter new markets internationally or locally
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Build brand awareness
- See 11 more
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Acquire customers
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Enhance customer relationships
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Build brand awareness
Top Channels
Channels Used
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website
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website
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
