Helpshift and HubSpot Service Hub, An In-Depth Comparison 2024

Comparison Summary

Helpshift: Helpshift offers an AI-first customer service platform combining artificial intelligence, skilled human specialists, and advanced technology. It is the only solution providing this comprehensive approach.

HubSpot Service Hub: HubSpot Service Hub streamlines customer support across preferred channels. It enhances team efficiency for small to enterprise businesses.

Helpshift and HubSpot Service Hub: Customer Satisfaction Data

Most deployed common Use Cases for Helpshift and HubSpot Service Hub

How does Helpshift and HubSpot Service Hub facilitate Customer Feedback Management?

Helpshift and HubSpot Service Hub both offer customer feedback management features. Helpshift focuses on mobile customer service and uses surveys and in-app feedback to improve customer satisfaction. HubSpot Service Hub provides a broader range of feedback tools, including surveys, tickets, and a knowledge base, but its survey functionality is limited in terms of complexity and question quantity. Both tools rely on customer feedback to enhance customer experiences, but they differ in their focus and the sophistication of their feedback tools.

"...Most importantly, however, we have maintained CSAT throughout while achieving our vision of scaling leaner...." Testimonial by Ana Celeste Almeida Vieria, Player Support Manager, Nordeus

"...I think they just need more time to further develop with the feedback from customers. ...." Peer review by Mandi S., IT Support Manager, Information Technology and Services

How does Helpshift and HubSpot Service Hub address your Knowledge Management Challenges?

Helpshift and Hubspot Service Hub both provide knowledge base functionality. Helpshift's knowledge base is integrated with other customer service tools, such as in-app messaging and AI-powered bots. Hubspot Service Hub focuses on a clean and professional knowledge base that is customizable. Helpshift's knowledge base offers more advanced features, while Hubspot Service Hub's knowledge base is limited in its ability to customize the look and feel.

"...By reducing the number of incoming support requests with an in-app knowledge base and leveraging in-depth user and device data to proactively engage mobile customers with targeted push notifications & in-app surveys, Helpshift s customer care suite has proven to improve agent resolution times and increase user satisfaction with their in-app experience...." Peer review

"...I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base...." Peer review by Andraea P., Director of Customer Success, Internet

How efficiently Does Helpshift and HubSpot Service Hub manage your Engagement Management?

Helpshift and HubSpot Service Hub both provide platforms for managing customer engagement. Helpshift focuses on improving the customer experience within mobile apps, using features like in-app knowledge bases, push notifications, and surveys. HubSpot Service Hub emphasizes tracking customer interactions and providing visibility across the entire customer journey. Helpshift prioritizes in-app engagement while HubSpot Service Hub focuses on a broader customer relationship management approach. Both tools have limitations in their ability to analyze customer interaction data.

"...Real-time interaction with the customer...." Peer review by Sakhila U, Customer Service Representative, Information Technology and Services

"...The step-by-step setup is easy to follow, all the way to automating follow-ups. ...." Peer review by Evelyn L., Marketing Manager

What solutions does Helpshift and HubSpot Service Hub provide for Helpdesk Management?

Helpshift and HubSpot Service Hub both manage helpdesk tickets, but they differ in their approach. Helpshift focuses on providing customer support within an app, while HubSpot Service Hub offers a more comprehensive platform that integrates with other CRM functions. Helpshift emphasizes ease of use and speed, while HubSpot Service Hub offers more flexibility and integration. However, HubSpot Service Hub lacks some basic helpdesk features, while Helpshift lacks features like mobile helpdesk integration.

"...The benefit is we're deflecting tickets, helping users get support faster...." Peer review by Administrator

"...- Editing tools - Design options - Link Building - Structure of the whole Help Center - Easy Navigation between staging and live articles...." Peer review by User