Comparison Summary
Introducing Helpshift and LiveAgent
Helpshift, LiveAgent, Kustomer, Dixa Customer Service, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Helpshift covers Customer Feedback Management, Engagement Management with Mobile, Advertisement with Offline, Helpdesk Management with Phone Calls, etc.
LiveAgent focuses on Helpdesk Management with Chat, Knowledge Management with Chat, Engagement Management with Social Media, Contact List Management with Chat, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Automate your customer service funnel and transform your support organization with AI-powered case management
LiveAgent: Help Desk & Live Chat Software
Age
2011
Financials
SERIES C
PRIVATE
Business Need
Total Processes
(we found evidences for)
52
89
Total Goals
(we found evidences for)
14
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Improve ROI
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Increase customer life time value
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Launch new products
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Scale best practices
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Increase sales & revenue
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Improve brand engagement
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Improve digital and social presence
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Improve stakeholder relations
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Improve internal communications
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Enter new markets internationally or locally
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Build brand awareness
- See 11 more
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Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Improve internal communications
-
Improve digital and social presence
-
Enter new markets internationally or locally
-
Improve ROI
-
Improve efficiency
-
Scale best practices
-
Launch new products
-
Grow market share
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Improve visibility
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Improve brand engagement
-
Build brand awareness
- See 11 more
Top Channels
Channels Used
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chat
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social media
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phone calls
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e-mail
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website
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Facebook
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Twitter
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mobile
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user generated content
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blogs
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video
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mobile app
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offline
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Slack
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point of sale
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omnichannel
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on premises
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text SMS
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Skype
-
support groups
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promotions
-
Whatsapp
-
Facebook page
- See 20 more
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chat
-
social media
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phone calls
-
e-mail
-
website
-
Facebook
-
Twitter
-
mobile
-
user generated content
-
blogs
-
video
-
mobile app
-
offline
-
Slack
-
point of sale
-
omnichannel
-
on premises
-
text SMS
-
Skype
-
support groups
-
promotions
-
Whatsapp
-
Facebook page
- See 20 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
