Overview: Helpshift and NABD as Help Desk Category solutions.

Helpshift and NABD are both help desk solutions with unique capabilities and targeted features. Helpshift excels in AI-powered integration and 24/7 support, making it popular among enterprises needing comprehensive customer feedback and engagement management. NABD, however, focuses on helpdesk and workflow management, appealing to smaller enterprises and those in the medical device industry. Helpshift's strength is its extensive vendor support options and adaptability to various industries, while NABD's streamlined features suit users focusing on specific customer service needs.

Helpshift and NABD: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Helpshift offers extensive customer feedback and engagement management capabilities. It helps businesses in these areas with tools for measuring customer satisfaction and managing customer lists. read more →

NABD emphasizes helpdesk management with tools for knowledge and workflow management. This aligns well with businesses handling customer case management and engagements. read more →

Business Goals

Helpshift aims to enhance customer relationships and acquire new customers. It supports businesses looking to improve customer interactions and ROI. read more →

For improving efficiency and growing market share, NABD assists in enhancing customer relations. Its focus is more on optimizing sales and revenue strategies. read more →

Core Features

The standout feature of Helpshift is its AI-powered integration and capability for detailed custom reports. It is ideal for users seeking robust data export and import functions. read more →

NABD provides analytics and integration with an emphasis on data import. Users can also benefit from its custom reporting, although less extensive compared to Helpshift. read more →

Vendor Support

Helpshift offers comprehensive vendor support including 24/7 service, chat, and phone support. This variety ensures users' diverse needs are met around the clock. read more →

NABD provides continuous support, with more focus on 24/7 service and chat. The support is accessible but offers less variety than Helpshift. read more →

Segments and Industries

Helpshift is predominantly used by enterprises in IT and internet services. It also caters to mid-market and large enterprise needs across diverse industries. read more →

NABD is more utilized by smaller enterprise segments and industries like medical devices. Its customer base includes IT and computer software firms. read more →

Operational Alignment

Helpshift aligns well with companies needing integration across mobile and on-premises channels. It's suitable for complex operational environments. read more →

NABD fits businesses using social media and email channels. It's designed for less complex environments focusing on specific workflow and customer case management. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Phone Support

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Email Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Helpshift and NABD

What makes Helpshift and NABD ideal for Helpdesk Management?

Helpshift focuses on in-app support, primarily using chat and tickets. Helpshift is easy to learn and use, even for novice technicians. Nabd offers a broader range of support channels, including phone calls, SMS, and social media. Nabd emphasizes creating a customizable support center and provides 24/7 support.

"...Its a good tool for any business to have and use, be it the customer facing or internal help desk or for internal customers...." Peer review by Ano N

"...We are using NABD for managing customer support requests from emails, web portal, call center chat, and social media...." Peer review by Verified Reviewer, Information Technology and Services

What Are the key features of Helpshift and NABD for Engagement Management?

Helpshift and Nabd both provide customer engagement management solutions, but they differ in their focus. Helpshift prioritizes mobile app customer engagement, offering features such as in-app knowledge bases and targeted notifications. Nabd focuses on comprehensive customer service management across various channels, including social media and email, and emphasizes features such as task management, tracking, and follow-up.

"...Engagement is high and the easily searchable FAQs have been extremely helpful for self service support. ...." Peer review by Richard K., Player experience lead

"...Users can engage with external auditors and suppliers...." Peer review

What Are the key features of Helpshift and NABD for Knowledge Management?

Helpshift and Nabd both offer knowledge base functionality for customer support. Helpshift's knowledge base is AI-powered and integrated with other features like in-app messaging and bots, creating a more comprehensive customer service platform. Nabd focuses on the knowledge base as a central part of a customer service system that includes case management and workflow management. Helpshift emphasizes integrating the knowledge base with other tools, while Nabd prioritizes ease of use and mobile access.

"...Pros: FAQ Knowledge base Survey and feedback Analytics..." Peer review by lakshay b.

"...2- Strong knowledge base and SLA capabilities..." Peer review by Verified Reviewer, Information Technology and Services

Helpshift in Action: Unique Use Cases

What makes Helpshift ideal for Customer Feedback Management?

What Are the key features of Helpshift for Advertisement?

NABD in Action: Unique Use Cases

How can NABD optimize your Workflow Management Workflow?

NABD provides comprehensive workflow management capabilities. The system allows organizations to define and adjust workflow processes dynamically, enabling automation and streamlining of case management. This includes defining routing rules, user authorizations, and custom workflows to meet specific business needs.

"...- NABD is designed with an integrated customer DB - Integration with social network (email, fb, twitter, etc.. ) that make the system easy to use and which decrease the time and effort to collect cases from multiple channels - Miscellaneous tasks (alerts , reminders , follow up , to-do ) helping individual to save and manage time and increase users productivity - Tracking and processing the case in a social method helping in increasing our knowledge by learning from previous cases - Customizable workflow that helped me to customize the system to meet my own business processes - Customizing based on (Users , Roles , user groups ) that make the system more general and also very powerful in assigning different users privileges on functionality and date levels - One of the things to be enhanced is the authorization module..." Peer review by Hani El Sherbini