Comparison Summary
This comparison report of Helpshift vs. Pipeline CRM is based on a specific set of business needs and context. The comparison uses 10597 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Helpshift and Pipeline CRM
Helpshift, Kustomer, Dixa Customer Service, etc., belong to a category of solutions that help Help Desk, whereas Pipeline CRM, Freshsales, Copper, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Helpshift covers Customer Feedback Management, Engagement Management with Mobile, Advertisement with Offline, Helpdesk Management with Phone Calls, etc.
Pipeline CRM focuses on Engagement Management, Lead Tracking with E-Mail, Communication Management with E-Mail, Contact List Management, etc.
"Our customers are getting quicker responses, our chatbot solves many issues without an agent, and we’ve been able to focus our agents on more complex problems. More than that, however, we now give voice to our customers, map all requests that arrive... in CX and pass them on to the responsible teams for visibility " - Bárbara Borba Moraes
"Last year, we welcomed around 200 new customers each month. Pipeline CRM has been essential to managing this rapid growth efficiently and keeping the customers we get. We've experienced a 25-30% increase in productivity since we started using the pl...atform. " - Blake Stoudt
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Automate your customer service funnel and transform your support organization with AI-powered case management
Sales Pipeline Enablement Platform
Age
2011
2006
Financials
SERIES C
SERIES A
Business Need
Total Processes
(we found evidences for)
52
98
Total Goals
(we found evidences for)
14
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Improve ROI
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Increase customer life time value
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Launch new products
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Scale best practices
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Increase sales & revenue
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Improve brand engagement
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Improve digital and social presence
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Improve stakeholder relations
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Improve internal communications
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Enter new markets internationally or locally
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Build brand awareness
- See 11 more
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Increase sales & revenue
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Improve ROI
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Grow market share
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Improve stakeholder relations
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Scale best practices
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Enter new markets internationally or locally
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Launch new products
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Improve navigation
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Improve visibility
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Shorten ramp up time
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Establish thought leadership
- See 11 more
Top Channels
Channels Used
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e-mail
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phone calls
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mobile
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website
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mobile app
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offline
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on premises
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point of sale
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video
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user generated content
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blogs
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chat
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social media
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LinkedIn
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trade shows
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events
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Slack
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text SMS
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print media
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magazine
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Facebook
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promotions
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review sites
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Amazon
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display advertisement
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games
- See 23 more
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e-mail
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phone calls
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mobile
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website
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mobile app
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offline
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on premises
-
point of sale
-
video
-
user generated content
-
blogs
-
chat
-
social media
-
LinkedIn
-
trade shows
-
events
-
Slack
-
text SMS
-
print media
-
magazine
-
Facebook
-
promotions
-
review sites
-
Amazon
-
display advertisement
-
games
- See 23 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
