Helpshift vs. Re:amaze: Help Desk Solution Comparison 2025

Overview: Helpshift and Re:amaze as Help Desk Category solutions.

Helpshift and Re:amaze are both help desk solutions catering to different business needs. Helpshift excels in customer relationship management with a focus on AI integration and comprehensive vendor support, making it suitable for enterprises and tech industries. In contrast, Re:amaze emphasizes engagement through social channels and collaboration, appealing to large enterprises and educational sectors. Choose Helpshift for advanced integration and enterprise-scale operations, or opt for Re:amaze if social media engagement and educational sector fit are priorities.

Helpshift and Re:amaze: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Helpshift specializes in customer feedback management and engagement management. It provides strong support for helpdesk and knowledge management. read more →

Re:amaze focuses on customer feedback management and workflow management. It is designed for engagement and helpdesk management. read more →

Business Goals

Helpshift aims to enhance customer relationships and improve efficiency, focusing on long-term customer retention and product launches. read more →

Re:amaze targets acquiring customers and increasing sales and revenue, with special emphasis on internal communications. read more →

Core Features

Helpshift's standout features include AI integration, comprehensive analytics, and custom reports, catering well to businesses requiring advanced data handling. read more →

Re:amaze offers robust data import/export features and prioritizes integration and custom reports, appealing to collaborative and social media engagement needs. read more →

Vendor Support

Helpshift provides extensive support with options including 24/7 availability and phone, email, and chat support. read more →

Re:amaze's strengths lie in chat and email support, with 24/7 availability, focused more on chat as the primary channel. read more →

Segments and Industries

Helpshift serves enterprises, with a strong presence in information technology and internet sectors. read more →

Re:amaze is used by large enterprises, especially in education and marketing industries. read more →

Operational Alignment

Helpshift fits best with enterprise operations needing AI-powered tools and robust integration for enhancing customer relationships. read more →

Re:amaze aligns with businesses focusing on engagement through digital and social media channels, particularly in educational settings. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Phone Support

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Email Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Helpshift and Re:amaze

How does Helpshift and Re:amaze facilitate Customer Feedback Management?

Helpshift and Reamaze both offer tools for customer feedback management. Helpshift focuses on customer satisfaction surveys and analytics, improving agent resolution times and increasing user satisfaction. Reamaze offers a broader range of tools, including chat, email, and social media support, customer satisfaction surveys, and automated workflows. Reamaze's features allow businesses to track customer satisfaction responses in the context of their conversations, which is a limitation in Helpshift.

"...This will make your life so much easier when helping resolve your customers issues and feedback...." Peer review by User

"...That includes things like - Chat - Email support - Social media support - Customer satisfaction surveys - FAQ - Proactive customer engagement Pricing is fair and policies are just great...." Peer review by Winston Han, Education

How does Helpshift and Re:amaze facilitate Engagement Management?

Helpshift and Reamaze both focus on engaging customers, but their approaches differ. Helpshift prioritizes in-app engagement, using targeted notifications and surveys to improve customer experience and reduce support requests. Reamaze, on the other hand, offers a multi-channel approach, incorporating chat, email, social media, and proactive engagement to enhance customer communication and follow-up. Both tools face limitations, as Helpshift currently lacks SMS and Apple Business Chat support, while Reamaze's advanced features may not be accessible to all users.

"...Our customer experience vision is to invite users to be loyalists, improve engagement even more, and create a community of evangelists...." Peer review by Chiaki Osaka, Customer Experience Manager, Mercari

"...Has also stopped customers from getting 'lost' or forgotten when follow-up is required...." Peer review by User

How does Helpshift and Re:amaze facilitate Helpdesk Management?

Helpshift and Reamaze are both helpdesk management tools that offer chat, ticketing, and live chat functionality. Helpshift is praised for its ease of use and its ability to integrate with other software. Reamaze is noted for its hybrid helpdesk and CRM features and its ability to manage multiple communication channels. Both tools have limitations, as Helpshift lacks a comprehensive web-based help center and Reamaze lacks robust reporting features.

"...Players don't want to leave the app to send an email and calling into a call center would be unthinkable...." Testimonial by Nataly Kuzmina, Head of Support, Playrix