Comparison Summary
This comparison report of Helpshift vs. ServiceNow is based on a specific set of business needs and context. The comparison uses 11049 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Helpshift and ServiceNow
Helpshift, ServiceNow, Kustomer, Dixa Customer Service, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Helpshift covers Customer Feedback Management, Engagement Management with Mobile, Advertisement with Offline, Helpdesk Management with Phone Calls, etc.
ServiceNow focuses on Workflow Management, Helpdesk Management with Phone Calls, Engagement Management with E-Mail, Knowledge Management with User Generated Content, etc.
"We saw a real opportunity with Helpshift. First of all, it delivered a fully-native experience with in-app messaging. Players don't want to leave the app to send an email and calling into a call center would be unthinkable. Helpshift delivered a ful...ly integrated experience that delighted our players " - Nataly Kuzmina
"With ServiceNow Customer Service Management, we have been able to help our customers when they want it, where they want it, and how they want it. " - 7-Eleven
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Automate your customer service funnel and transform your support organization with AI-powered case management
ServiceNow - Digital Workflows for Enterprise - Make work ...
Age
2011
Financials
SERIES C
IPO
Business Need
Total Processes
(we found evidences for)
52
91
Total Goals
(we found evidences for)
14
17
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Improve ROI
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Increase customer life time value
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Launch new products
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Scale best practices
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Increase sales & revenue
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Improve brand engagement
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Improve digital and social presence
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Improve stakeholder relations
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Improve internal communications
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Enter new markets internationally or locally
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Build brand awareness
- See 11 more
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Scale best practices
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Acquire customers
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Enhance customer relationships
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Manage risk
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Improve internal communications
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Improve ROI
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Improve efficiency
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Grow market share
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Improve visibility
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Launch new products
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Improve stakeholder relations
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve consistency
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Increase customer life time value
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Improve digital and social presence
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Establish thought leadership
- See 14 more
Top Channels
Channels Used
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phone calls
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e-mail
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offline
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user generated content
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blogs
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point of sale
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chat
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mobile
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on premises
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social media
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website
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mobile app
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Slack
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promotions
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Facebook
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games
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support groups
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trade shows
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mass media
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video
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television
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review sites
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Amazon
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events
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LinkedIn
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radio
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Twitter
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omnichannel
- See 25 more
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phone calls
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e-mail
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offline
-
user generated content
-
blogs
-
point of sale
-
chat
-
mobile
-
on premises
-
social media
-
website
-
mobile app
-
Slack
-
promotions
-
Facebook
-
games
-
support groups
-
trade shows
-
mass media
-
video
-
television
-
review sites
-
Amazon
-
events
-
LinkedIn
-
radio
-
Twitter
-
omnichannel
- See 25 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
