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Helpshift vs Sprinklr Service: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Helpshift vs. Sprinklr Service is based on a specific set of business needs and context. The comparison uses 4133 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Helpshift and Sprinklr Service

Helpshift, Sprinklr Service, Kustomer, Dixa Customer Service, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Helpshift covers Customer Feedback Management, Engagement Management with Mobile, Advertisement with Offline, Helpdesk Management with Phone Calls, etc.

Sprinklr Service focuses on Engagement Management with Social Media, Social Media Management with Social Media, Customer Feedback Management, Communication Management with E-Mail, etc.

"Every single player matters. You stay competitive by iterating a refined player experience over time. We aim to reply to every single person who contacts us, not just spenders, whether that be with a problem, a question or some feedback. It helps us... provide valuable feedback to the development teams and stay ahead of the competition. " - Matt Knapman

"Sprinklr puts more teeth in our communications strategy and policies with a robust platform that can do anything we need it to. " - Marco Toscano

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Helpshift

Focus area

Helpshift is better than Sprinklr Service for

Software Failure Risk

  • low

logo Sprinklr Service

Focus area

Software Failure Risk

  • medium

About

Automate your customer service funnel and transform your support organization with AI-powered case management

Leading digital-first, proactive customer service solution.

Age

2011

2009

Financials

SERIES C

PRIVATE

Business Need

Total Processes
(we found evidences for)

52

35

Total Goals
(we found evidences for)

14

4

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up



helpdesk management


knowledge management


contact list management


workflow management


communication management

sending & publishing communications

tracking & monitoring communications


competitive intelligence


training & onboarding


lifetime value management


customer case management


loyalty management

customise loyalty program

identify target customers


rating and review management


social media management

social media analytics


content management


sales document management

contract management


campaign management

campaign analytics




segmentation and targeting


sales call management


sales review & feedback


products & pricelist management




generation of new leads


social media marketing


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve ROI

  • Increase customer life time value

  • Launch new products

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve internal communications

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 11 more
  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

  • Improve digital and social presence

  • See 1 more

Top Channels

Channels Used

  • social media

  • e-mail

  • games

  • Twitter

  • Instagram

  • Facebook

  • offline

  • chat

  • website

  • video

  • events

  • trade shows

  • promotions

  • See 10 more
  • social media

  • e-mail

  • games

  • Twitter

  • Instagram

  • Facebook

  • offline

  • chat

  • website

  • video

  • events

  • trade shows

  • promotions

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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No Data

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting