Comparison Summary
This comparison report of Helpshift vs. Teamsupport is based on a specific set of business needs and context. The comparison uses 14337 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Helpshift and Teamsupport
Helpshift, Teamsupport, Kustomer, Dixa Customer Service, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Helpshift covers Customer Feedback Management, Engagement Management with Mobile, Advertisement with Offline, Helpdesk Management with Phone Calls, etc.
Teamsupport focuses on Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management with E-Mail, Collaboration, etc.
"Initial investments in Helpshift’s bots and automation were small, but the payoff with them was tremendous. At this point, we’ve been able to automate nearly 55% of our issues across all apps with only 19 bots. " - Cassandra Beasley
"TeamSupport has given us one location to manage multiple aspects of our operations, and it is accessible by all employees so operations are more efficient day to day. " - Claudia Thompson
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Automate your customer service funnel and transform your support organization with AI-powered case management
Customer Service Software Built for Business to Business
Age
2011
2008
Financials
SERIES C
PRIVATE
Business Need
Total Processes
(we found evidences for)
52
76
Total Goals
(we found evidences for)
14
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Improve ROI
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Increase customer life time value
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Launch new products
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Scale best practices
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Increase sales & revenue
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Improve brand engagement
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Improve digital and social presence
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Improve stakeholder relations
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Improve internal communications
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Enter new markets internationally or locally
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Build brand awareness
- See 11 more
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Scale best practices
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Improve ROI
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Launch new products
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Increase sales & revenue
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Improve stakeholder relations
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Establish thought leadership
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Grow market share
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Improve visibility
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Enter new markets internationally or locally
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Improve efficiency
- See 10 more
Top Channels
Channels Used
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e-mail
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phone calls
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blogs
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user generated content
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chat
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website
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video
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offline
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point of sale
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mobile
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on premises
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support groups
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print media
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magazine
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Slack
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mobile app
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games
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promotions
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trade shows
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social media
- See 17 more
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e-mail
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phone calls
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blogs
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user generated content
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chat
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website
-
video
-
offline
-
point of sale
-
mobile
-
on premises
-
support groups
-
print media
-
magazine
-
Slack
-
mobile app
-
games
-
promotions
-
trade shows
-
social media
- See 17 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
