Comparison Summary
Introducing Helpshift and UserEcho
Helpshift, UserEcho, Kustomer, Dixa Customer Service, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Helpshift covers Customer Feedback Management, Engagement Management with Mobile, Advertisement with Offline, Helpdesk Management with Phone Calls, etc.
UserEcho focuses on Knowledge Management with Chat, Helpdesk Management with User Generated Content, Engagement Management with Support Groups, Customer Feedback Management with User Generated Content, etc.
"Our customers are getting quicker responses, our chatbot solves many issues without an agent, and we’ve been able to focus our agents on more complex problems. More than that, however, we now give voice to our customers, map all requests that arrive... in CX and pass them on to the responsible teams for visibility " - Bárbara Borba Moraes
"All the same, very cool people doing UserEcho, it is clear that they love what they do. For over a year @elba_kontur with them, heartily recommend. " - Evgeny Kobzev
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Automate your customer service funnel and transform your support organization with AI-powered case management
UserEcho: Customer support solution
Age
2011
Financials
SERIES C
PRIVATE
Business Need
Total Processes
(we found evidences for)
52
14
Total Goals
(we found evidences for)
14
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Improve ROI
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Increase customer life time value
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Launch new products
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Scale best practices
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Increase sales & revenue
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Improve brand engagement
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Improve digital and social presence
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Improve stakeholder relations
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Improve internal communications
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Enter new markets internationally or locally
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Build brand awareness
- See 11 more
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Enhance customer relationships
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Build brand awareness
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Scale best practices
Top Channels
Channels Used
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user generated content
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blogs
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chat
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support groups
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e-mail
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website
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offline
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on premises
- See 5 more
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user generated content
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blogs
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chat
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support groups
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e-mail
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website
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offline
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on premises
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
