Comparison Summary
This comparison report of Helpshift vs. UseResponse is based on a specific set of business needs and context. The comparison uses 4197 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Helpshift and UseResponse
Helpshift, UseResponse, Kustomer, Dixa Customer Service, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Helpshift covers Customer Feedback Management, Engagement Management with Mobile, Advertisement with Offline, Helpdesk Management with Phone Calls, etc.
UseResponse focuses on Helpdesk Management with Chat, Knowledge Management with Chat, Customer Feedback Management, Community Building with Mobile, etc.
"Our customers are getting quicker responses, our chatbot solves many issues without an agent, and we’ve been able to focus our agents on more complex problems. More than that, however, we now give voice to our customers, map all requests that arrive... in CX and pass them on to the responsible teams for visibility " - Bárbara Borba Moraes
"This idea management software helps us very well for number of our products. Subscriptions for the topics are cool and generally flexible to collect feedback. Extremely quick and helpful support. " - Dmitry Martinkevich
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Automate your customer service funnel and transform your support organization with AI-powered case management
UseResponse - Customer Support Software
Age
2011
2015
Financials
SERIES C
PRIVATE
Business Need
Total Processes
(we found evidences for)
52
26
Total Goals
(we found evidences for)
14
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Improve ROI
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Increase customer life time value
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Launch new products
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Scale best practices
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Increase sales & revenue
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Improve brand engagement
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Improve digital and social presence
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Improve stakeholder relations
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Improve internal communications
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Enter new markets internationally or locally
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Build brand awareness
- See 11 more
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Enhance customer relationships
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Acquire customers
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Build brand awareness
Top Channels
Channels Used
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chat
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mobile
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social media
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mobile app
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e-mail
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website
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omnichannel
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Facebook
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Twitter
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phone calls
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offline
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on premises
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Skype
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promotions
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user generated content
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blogs
- See 13 more
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chat
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mobile
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social media
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mobile app
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e-mail
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website
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omnichannel
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Facebook
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Twitter
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phone calls
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offline
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on premises
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Skype
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promotions
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user generated content
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blogs
- See 13 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
