Comparison Summary
Introducing Helpshift and Zoho Desk
Helpshift, Zoho Desk, Kustomer, Dixa Customer Service, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Helpshift covers Customer Feedback Management, Engagement Management with Mobile, Advertisement with Offline, Helpdesk Management with Phone Calls, etc.
Zoho Desk focuses on Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.
"Initial investments in Helpshift’s bots and automation were small, but the payoff with them was tremendous. At this point, we’ve been able to automate nearly 55% of our issues across all apps with only 19 bots. " - Cassandra Beasley
"Zoho Desk helped us track our client's success requests and we are now able to more effectively respond to our clients' needs " - Alex Tolbert
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Automate your customer service funnel and transform your support organization with AI-powered case management
Zoho Desk | Customer Service Software for Context-Aware ...
Age
2011
1996
Financials
SERIES C
PRIVATE
Business Need
Total Processes
(we found evidences for)
52
92
Total Goals
(we found evidences for)
14
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Improve ROI
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Increase customer life time value
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Launch new products
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Scale best practices
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Increase sales & revenue
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Improve brand engagement
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Improve digital and social presence
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Improve stakeholder relations
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Improve internal communications
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Enter new markets internationally or locally
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Build brand awareness
- See 11 more
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Enhance customer relationships
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Acquire customers
-
Improve internal communications
-
Improve efficiency
-
Increase sales & revenue
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Scale best practices
-
Improve ROI
-
Improve visibility
-
Improve digital and social presence
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Enter new markets internationally or locally
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Launch new products
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Increase customer life time value
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Grow market share
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Improve brand engagement
- See 11 more
Top Channels
Channels Used
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e-mail
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social media
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chat
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phone calls
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user generated content
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blogs
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mobile
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website
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mobile app
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Twitter
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Facebook
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offline
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omnichannel
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video
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text SMS
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point of sale
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trade shows
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promotions
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Slack
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on premises
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review sites
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Amazon
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Whatsapp
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display advertisement
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Instagram
- See 22 more
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e-mail
-
social media
-
chat
-
phone calls
-
user generated content
-
blogs
-
mobile
-
website
-
mobile app
-
Twitter
-
Facebook
-
offline
-
omnichannel
-
video
-
text SMS
-
point of sale
-
trade shows
-
promotions
-
Slack
-
on premises
-
review sites
-
Amazon
-
Whatsapp
-
display advertisement
-
Instagram
- See 22 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
