Comparison Summary

Helpspot: Help desk software converts support requests into manageable tickets. This streamlines the process for support staff.

Alloy Software: Alloy Software offers top-rated ITSM, Service Desk, and ITAM solutions to empower IT teams. Available in both cloud and on-premises options.

logo Helpspot

Focus area

Helpspot is better than Alloy Software for

Software Failure Risk

  • medium

logo Alloy Software

Focus area

Software Failure Risk

  • medium

Helpspot and Alloy Software: Customer Satisfaction Data

Most deployed common Use Cases for Helpspot and Alloy Software

What solutions does Helpspot and Alloy Software provide for Helpdesk Management?

Helpspot and Alloy Software are both web-based helpdesk management tools. Helpspot emphasizes affordability and ease of use, while Alloy Software offers a more comprehensive suite of features, including asset and change management. Alloy Software has a longer track record and provides a wider range of IT management capabilities. However, some users find Alloy Software's user interface challenging to navigate.
"...I wanted to thank you and your team anyway for creating such a great help desk system, I am really glad we switched and we will add more licenses in the future...." Peer review by Harald Ellmann, toptica, Toptica
"...We moved to Navigator Express from Alloy Discovery so we could also use the Ticket/Helpdesk and Change Request features in Navigator Express...." Peer review by Chris S, SE

What solutions does Helpspot and Alloy Software provide for Workflow Management?

What makes Helpspot and Alloy Software ideal for Knowledge Management?


Helpspot in Action: Unique Use Cases

What solutions does Helpspot provide for Customer Feedback Management?

About

Just Enough Help Desk Software | HelpSpot

Alloy Software - Powerful Customer-Driven IT Software, IT infrastructure

Financials

NA

IPO

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting