Helpspot and Giva, An In-Depth Comparison 2024

Comparison Summary

Helpspot: Help desk software converts support requests into manageable tickets. This streamlines the process for support staff.

Giva: Giva's cloud customer service platform deploys in days and trains in one hour. It is highly customizable and offers top-notch reporting.

Helpspot and Giva: Customer Satisfaction Data

Most deployed common Use Cases for Helpspot and Giva

What Are the key features of Helpspot and Giva for Helpdesk Management?

Helpspot and Giva are both web-based helpdesk management tools. Both offer features such as ticketing, knowledge base, and reporting. Helpspot emphasizes affordability and ease of use, while Giva focuses on comprehensive features, including asset management and HIPAA compliance.

"...I wanted to thank you and your team anyway for creating such a great help desk system, I am really glad we switched and we will add more licenses in the future...." Peer review by Harald Ellmann, toptica, Toptica

"...Since that time, we have shaved 50 seconds off of our average Service Desk call time...." Peer review by Diane A.

How can Helpspot and Giva optimize your Customer Feedback Management Workflow?

Helpspot and Giva both allow for measuring customer satisfaction. Helpspot integrates with a sister product, Thermostat, to manage surveys and reporting. Giva offers robust reporting analytics to measure customer satisfaction and team productivity. Helpspot focuses on customer satisfaction through surveys and quick responses, while Giva emphasizes improved customer satisfaction through streamlined processes and reporting.

"...Our Support team loves the simplicity of HelpSpot, and feedback from our customers show that they love our quick responses...." Peer review by Tony Lind, Chief Executive Officer, Invertu

"...About Giva Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price...." Peer review

What benefits does Helpspot and Giva offer for Knowledge Management?

Helpspot and Giva both offer knowledge management features. Helpspot provides a structured, searchable knowledge base with features for integration and monitoring. Giva’s knowledge base is a repository for information that is easily retrieved and can be accessed by employees and customers. Helpspot’s knowledge base is more advanced, while Giva’s knowledge base is simpler and more focused on ease of use. However, Giva’s knowledge base lacks some user-friendly features.

"...Our knowledge base out of the box looks like it is from the 1980's.. even the form is pretty ancient with its interaction...." Peer review by Clinton B., VP, Computer Software

"...We know we are saving a lot of money using the Giva Service Management Suite versus other enterprise-class knowledge base and help desk software products...." Peer review by William McDonald, CIO, Schulte Roth & Zabel LLP, Schulte Roth & Zabel LLP

Why is Helpspot and Giva the best choice for Workflow Management?

Helpspot and Giva both use workflows to automate tasks and improve efficiency. Helpspot focuses on ticket routing and management, providing a central point for support emails. Giva, on the other hand, prioritizes visual representations of workflows, using grids and charts to analyze data and identify areas for improvement. However, Giva lacks built-in workflow options, limiting its customization capabilities.

"...Workflow rules that enable automatic-email notifications and ticket escalation...." Peer review by Kenneth Harrington-Colon, Internal Systems Specialist, Creative Business Resources (CBR)