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Helpspot vs RaiseATicket: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Helpspot vs. RaiseATicket is based on a specific set of business needs and context. The comparison uses 1288 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Helpspot and RaiseATicket

Helpspot, RaiseATicket, Cayzu Help Desk, Helprace, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Helpspot covers Helpdesk Management, Customer Feedback Management, Knowledge Management with User Generated Content, Workflow Management with E-Mail, etc.

RaiseATicket focuses on Helpdesk Management, Engagement Management, Training & Onboarding, Knowledge Management with User Generated Content, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Helpspot

Focus area

Helpspot is better than RaiseATicket for

Software Failure Risk

  • medium

logo RaiseATicket

Focus area

Software Failure Risk

  • medium

About

Just Enough Help Desk Software | HelpSpot

Customer experiences are managed better with Raiseaticket....

Financials

NA

Business Need

Total Processes
(we found evidences for)

26

26

Total Goals
(we found evidences for)

2

6

Top Processes

Evidences indicate better relative satisfaction



customer feedback management

measuring customer satisfaction

measuring net promoter score


knowledge management


workflow management


sales document management

proposal & quote management


customer case management


communication management

sending & publishing communications


training & onboarding


social media management

social media analytics



contact list management


revenue cycle management


engagement management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve internal communications

  • Enhance customer relationships

  • Scale best practices

  • Improve stakeholder relations

  • Build brand awareness

  • Increase sales & revenue

  • Improve internal communications

  • See 3 more

Top Channels

Channels Used

  • e-mail

  • website

  • user generated content

  • blogs

  • offline

  • on premises

  • social media

  • See 4 more
  • e-mail

  • website

  • user generated content

  • blogs

  • offline

  • on premises

  • social media

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting