Guiding you to choose between Hiver vs. AlertOps: 2024

Comparison Summary

Hiver: Hiver is trusted by 10K+ teams for email and shared inbox management. A 7-day free trial is available.

AlertOps: AlertOps is focused on being the best incident management platform for ITOps, NOC, and DevOps teams. It offers flexible on-call schedules and tool integrations.

Hiver and AlertOps: Customer Satisfaction Data

Most deployed common Use Cases for Hiver and AlertOps

What benefits does Hiver and AlertOps offer for Collaboration?

Hiver and Alertops both facilitate team collaboration. Hiver focuses on improving email communication and collaboration within shared mailboxes, while Alertops emphasizes real-time collaboration and incident management for IT teams. Hiver provides tools for note-taking and assigning tasks, while Alertops offers features for on-call scheduling, alert aggregation, and cross-application integration.

"...We are a very collaborative team, each sharing many roles...." Peer review by Andy K

"...Improve Collaboration Between Your Platforms, People, and Processes..." Major Incident Management Solution

How does Hiver and AlertOps facilitate Workflow Management?

Hiver and Alertops both facilitate workflow management. Hiver primarily focuses on streamlining email-based workflows, enabling users to assign tasks, distribute workload, and collaborate within their Gmail accounts. Alertops, on the other hand, emphasizes automated notifications and escalation processes, allowing users to create custom workflows for alerts, reminders, and integrations with other systems. Both tools face limitations, such as Hiver's restricted browser compatibility and Alertops' limited customization options for specific workflows.

"...The fact that the whole workflow remains in the tool (Gmail) the support departement already was using when it was a single user department is the best feature of Hiver...." Peer review by Arne d., Computer & Network Security

"...The tool allows users to create custom workflows for sending alerts to stakeholders and lets ticketing software automate callbacks, close/open tickets, and fetch data from other integrated systems...." Peer review

What benefits does Hiver and AlertOps offer for Helpdesk Management?

Hiver manages customer support and internal communication within Gmail. Hiver allows teams to share Gmail labels and assign tasks through the Gmail interface. AlertOps integrates with monitoring stacks, chat tools, and help desks for cross-application collaboration. AlertOps offers pre-built integrations for popular monitoring and help desk systems, while Hiver's helpdesk functionality is limited to Gmail.

"...- Email organization - Support desk process improvement - Delegation of support work/emails...." Peer review by User

"...Provide situational awareness to senior management, customer support and other stakeholders who need to maintain awareness of the situation, both immediately as it occurs, and throughout the course of the event...." Major Incident Management Solutions for MSPs

How efficiently Does Hiver and AlertOps manage your Communication Management?

Hiver and Alertops both enable communication management, but they focus on different aspects. Hiver prioritizes email management, allowing users to track email activity, assign tasks, and share emails among colleagues. Alertops emphasizes incident response and communication, providing features for routing calls, sending alerts, and managing outage communications.

"...- Staff management and communication - Help..." Peer review by John H., Internet

"...With an enterprise approach, you'll be able to send Engineers technical messages while sending C-levels, Partners, Customers separate human-readable notifications to keep them in the loop during the course of the incident leaving your engineers space to focus on resolution. ..." Major Incident Management Solutions for MSPs

Hiver in Action: Unique Use Cases

What benefits does Hiver offer for Customer Feedback Management?

About

Hiver™ | Shared Inbox Collaboration | Team Email Management

AlertOps | Resolve Major IT Incidents & Automate Real-time ...

Financials

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Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Guiding you to choose between Hiver vs. AlertOps: 2024

Comparison Summary

Hiver: Hiver is trusted by 10K+ teams for email and shared inbox management. A 7-day free trial is available.

AlertOps: AlertOps is focused on being the best incident management platform for ITOps, NOC, and DevOps teams. It offers flexible on-call schedules and tool integrations.

Hiver

Focus area

Hiver is better than AlertOps for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

AlertOps

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Hiver and AlertOps: Customer Satisfaction Data

Most deployed common Use Cases for Hiver and AlertOps

What benefits does Hiver and AlertOps offer for Collaboration?

How does Hiver and AlertOps facilitate Workflow Management?

What benefits does Hiver and AlertOps offer for Helpdesk Management?

How efficiently Does Hiver and AlertOps manage your Communication Management?

Hiver in Action: Unique Use Cases

What benefits does Hiver offer for Customer Feedback Management?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Guiding you to choose between Hiver vs. AlertOps: 2024

Comparison Summary

Hiver: Hiver is trusted by 10K+ teams for email and shared inbox management. A 7-day free trial is available. AlertOps: AlertOps is focused on being the best incident management platform for ITOps, NOC, and DevOps teams. It offers flexible on-call schedules and tool integrations.

Hiver

Focus area

Hiver is better than AlertOps for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

AlertOps

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Hiver and AlertOps: Customer Satisfaction Data

Most deployed common Use Cases for Hiver and AlertOps

What benefits does Hiver and AlertOps offer for Collaboration?

How does Hiver and AlertOps facilitate Workflow Management?

What benefits does Hiver and AlertOps offer for Helpdesk Management?

How efficiently Does Hiver and AlertOps manage your Communication Management?

Hiver in Action: Unique Use Cases

What benefits does Hiver offer for Customer Feedback Management?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Hiver

Get a personalised risk report for AlertOps

Hiver: Hiver is trusted by 10K+ teams for email and shared inbox management. A 7-day free trial is available.

AlertOps: AlertOps is focused on being the best incident management platform for ITOps, NOC, and DevOps teams. It offers flexible on-call schedules and tool integrations.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.