Overview: Hiver and AlertOps as Help Desk Category solutions.

Hiver excels in supporting large enterprises with robust helpdesk management and collaboration capabilities. It's well-suited for organizations aiming to enhance internal communication and customer relationships. On the other hand, AlertOps focuses on workflow management and stakeholder relations, offering a streamlined solution for IT and software industries. Each product provides distinct features and support options tailored to different business needs and environments.

Hiver: Hiver is trusted by 10K+ teams for email and shared inbox management. A 7-day free trial is available.

AlertOps: AlertOps is focused on being the best incident management platform for ITOps, NOC, and DevOps teams. It offers flexible on-call schedules and tool integrations.

Hiver and AlertOps: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Hiver supports activities such as collaboration and helpdesk management, catering well to businesses prioritizing communication efficiency. read more →

AlertOps emphasizes workflow management and collaboration with a focus on engaging diverse communication tools. read more →

Business Goals

Hiver helps improve internal communications and enhance customer relationships, aligning with enterprises' need for strategic customer interaction. read more →

AlertOps aims to scale best practices and improve stakeholder relations, serving IT services and software firms looking to enhance operational workflows. read more →

Core Features

Key features of Hiver include custom reports and analytics, tailored for users needing detailed data insights. read more →

AlertOps offers robust integration and security, appealing to businesses requiring reliable data management and privacy. read more →

Vendor Support

Hiver provides comprehensive 24/7 support, ensuring users receive assistance anytime, especially through email and chat. read more →

AlertOps also offers 24/7 support, highlighting its dedication to immediate assistance and resolving complex issues efficiently. read more →

Segments and Industries

Large enterprises, particularly in financial and marketing sectors, primarily use Hiver, valuing its communication capabilities. read more →

AlertOps is popular among IT and software enterprises, drawn to its performance management features and stakeholder support. read more →

Operational Alignment

Hiver integrates smoothly with existing enterprise workflows, beneficial for large-scale operations needing structured management. read more →

AlertOps fits well within IT environments, supporting operational complexities with its focused management tools. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Email Support

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Phone Support

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24/7 Support

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Chat Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Hiver and AlertOps

Why is Hiver and AlertOps the best choice for Collaboration?

Hiver and Alertops both facilitate team collaboration. Hiver focuses on improving email communication and collaboration within shared mailboxes, while Alertops emphasizes real-time collaboration and incident management for IT teams. Hiver provides tools for note-taking and assigning tasks, while Alertops offers features for on-call scheduling, alert aggregation, and cross-application integration.

"...Allows our team to collaborate on emails and share information and notes much more efficiently...." Peer review by Ally W, CEO & Co-Founder, Information Technology and Services

"...Improve Collaboration Between Your Platforms, People, and Processes..." Major Incident Management Solutions for MSPs

How can Hiver and AlertOps optimize your Workflow Management Workflow?

Hiver and Alertops both facilitate workflow management. Hiver primarily focuses on streamlining email-based workflows, enabling users to assign tasks, distribute workload, and collaborate within their Gmail accounts. Alertops, on the other hand, emphasizes automated notifications and escalation processes, allowing users to create custom workflows for alerts, reminders, and integrations with other systems. Both tools face limitations, such as Hiver's restricted browser compatibility and Alertops' limited customization options for specific workflows.

"...Hiver completely transforms the way you manage your email workflow into shared inboxes...." Peer review by Lindsay Y, Digital Marketing

"...The tool allows users to create custom workflows for sending alerts to stakeholders and lets ticketing software automate callbacks, close/open tickets, and fetch data from other integrated systems...." Peer review

Why is Hiver and AlertOps the best choice for Helpdesk Management?

Hiver manages customer support and internal communication within Gmail. Hiver allows teams to share Gmail labels and assign tasks through the Gmail interface. AlertOps integrates with monitoring stacks, chat tools, and help desks for cross-application collaboration. AlertOps offers pre-built integrations for popular monitoring and help desk systems, while Hiver's helpdesk functionality is limited to Gmail.

"...Very helpful support staff as well...." Peer review by Gary W

"...Provide situational awareness to senior management, customer support and other stakeholders who need to maintain awareness of the situation, both immediately as it occurs, and throughout the course of the event...." Major Incident Management Solutions for MSPs

What Are the key features of Hiver and AlertOps for Communication Management?

Hiver and Alertops both enable communication management, but they focus on different aspects. Hiver prioritizes email management, allowing users to track email activity, assign tasks, and share emails among colleagues. Alertops emphasizes incident response and communication, providing features for routing calls, sending alerts, and managing outage communications.

"...Our office just moved completely virtual and GrexIt has been huge in making task management and communication easy...." Peer review by Stephanie R., Director of Marketing