Hiver vs. Gmelius: Help Desk Solution Comparison 2025

Overview: Hiver and Gmelius as Help Desk Category solutions.

Hiver and Gmelius both excel in the Help Desk category with unique strengths. Hiver is particularly strong in supporting collaboration and helpdesk management, making it a go-to for large enterprises. It helps improve internal communications and enhances customer relationships. On the other hand, Gmelius leads in communication management and engagement, appealing to industries like marketing and consulting. It supports businesses in acquiring customers and improving internal workflows. Customers will find tailored solutions based on their specific operational needs.

Hiver: Hiver is trusted by 10K+ teams for email and shared inbox management. A 7-day free trial is available.

Gmelius: Gmelius enhances Gmail with email collaboration and business process automation. It is the leading software for Gmail and Google Workspace users.

Hiver and Gmelius: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Hiver focuses on collaboration and helpdesk management, facilitating efficient workflows and team communication. read more →

Gmelius excels in communication management, with robust tools for tracking and engaging through various channels. read more →

Business Goals

Hiver supports goals like improving internal communications and enhancing customer relationships. read more →

Gmelius is geared toward acquiring customers and enhancing communication to boost sales and revenue. read more →

Core Features

Standout features of Hiver include custom reports, data integration, and advanced analytics to drive decision-making. read more →

Gmelius offers strong custom reporting, compliance, and AI-powered capabilities for innovative business solutions. read more →

Vendor Support

Hiver offers robust support with 24/7 availability, including email and chat support. read more →

Gmelius provides comprehensive support, featuring email and 24/7 assistance to meet diverse customer needs. read more →

Segments and Industries

Hiver is preferred by large enterprises and serves industries such as financial services and marketing. read more →

Gmelius caters to a wide range of enterprises, notably in marketing and management consulting. read more →

Operational Alignment

Hiver is ideal for businesses seeking streamlined workflows within large organizational structures. read more →

Gmelius suits companies that prioritize communication flow and engagement across teams. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Email Support

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Phone Support

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24/7 Support

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Chat Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Hiver and Gmelius

What solutions does Hiver and Gmelius provide for Collaboration?

Hiver and Gmelius both enable teams to collaborate on emails within Gmail, improving communication and workflow. Hiver provides a dedicated collaborative environment for shared mailboxes, while Gmelius integrates collaboration features directly into Gmail. Hiver excels in shared mailbox management, while Gmelius offers features like Kanban boards for project management. These summaries are based only on the provided comments and may not reflect all aspects of the tools.

"...If you are a Gsuite admin looking to maintain your IT infrastructure and add in the collaborative inbox features your team needs, Hiver is really your only option...." Peer review by Dakotah S, IT Manager

"...Collaborating on emails/support...." Peer review by Paul P, Founder/Publisher, Internet

How can Hiver and Gmelius enhance your Communication Management process?

Hiver and Gmelius both enable users to track emails and automate communication. Gmelius offers features like snoozing emails and blocking email trackers, while Hiver provides tools for managing email communication within teams and assigning emails to specific individuals. Hiver supports multiple users and team collaboration, while Gmelius primarily focuses on individual email management. Both tools have limitations, such as a lack of features like social media monitoring in Hiver and group email sending in Gmelius.

"...Sending emails to the right people to process the lead...." Peer review by Evans O., Internet

"...In their free version, I can track unlimited emails and it notifies me how many times an email has been read. . ...." Peer review by Verified Reviewer, Financial Services

How can Hiver and Gmelius enhance your Helpdesk Management process?

Hiver and Gmelius both provide help desk functionality within the Gmail platform. Hiver prioritizes help desk features, allowing teams to manage customer support and internal communication directly from Gmail. Gmelius offers a broader range of features, including task management and automation tools, making it a more comprehensive solution for managing various business processes.

"...The Help Desk is everything a smaller business like ours (50-100 employees) needs...." Peer review by Mike M

"...Their customer service is excellent, there is always someone willing to jump on a call to help guide you through everything, and suggestions are taken into consideration and actioned...." Peer review by User

What solutions does Hiver and Gmelius provide for Workflow Management?

Hiver and Gmelius both help streamline workflows within Gmail. Hiver allows for team collaboration and task assignment within a shared inbox, while Gmelius emphasizes individual workflow optimization with features like snooze and email tracking. Hiver enables users to manage workflows across multiple countries, but is limited to the Chrome browser. Gmelius, on the other hand, is more versatile but lacks advanced workflow automation features.

"...Be aware that it only works in Chrome, so if you're reliant on another browser for some reason it may not work with your workflow/ you'll need to have multiple browsers open at once...." Peer review by Timothy S