Comparison Summary

Hiver: Hiver is trusted by 10K+ teams for email and shared inbox management. A 7-day free trial is available.

Jitbit Helpdesk: Jitbit-helpdesk is an affordable, fast, and lightweight ticketing system with an on-premises option. It offers a free trial and boasts a good-looking interface.

logo Hiver

Focus area

Hiver is better than Jitbit Helpdesk for

Software Failure Risk

  • medium

logo Jitbit Helpdesk

Focus area

Software Failure Risk

  • medium

Hiver and Jitbit Helpdesk: Customer Satisfaction Data

Most deployed common Use Cases for Hiver and Jitbit Helpdesk

Why is Hiver and Jitbit Helpdesk the best choice for Helpdesk Management?

Hiver and Jitbit Helpdesk are both helpdesk management tools. Hiver integrates with Gmail, allowing teams to manage customer support and internal communication directly within the email platform. Jitbit Helpdesk offers a web-based solution with a focus on flexibility, speed, and ease of use. A limitation of Jitbit Helpdesk is that it lacks a dashboard view for easily tracking ticket counts.
"...I use Hiver for e-mail collaboration between team members inside my company, and also as a Help Desk solution: to process support tickets...." Peer review by Angel A, Owner
"...It provides a simple, user friendly interface to helpdesk users...." Peer review by Kamran A, Consultant I.T Infrastructure

How does Hiver and Jitbit Helpdesk address your Communication Management Challenges?

What makes Hiver and Jitbit Helpdesk ideal for Workflow Management?


Hiver in Action: Unique Use Cases

Why is Hiver the best choice for Collaboration?

What benefits does Hiver offer for Customer Feedback Management?


Jitbit Helpdesk in Action: Unique Use Cases

What makes Jitbit Helpdesk ideal for Knowledge Management?

About

Hiverâ„¢ | Shared Inbox Collaboration | Team Email Management

Jitbit Helpdesk: Ticketing software for your customer service desk.

Financials

SERIES A

PRIVATE

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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Business Setting