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Compare Hotjar vs Heap

Comparison Summary

For Hotjar vs Heap comparison, Our AI algorithm looked at 11117 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Hotjar and Heap to solve their respective business needs.

Pros and cons of Hotjar and Heap

Hotjar is more suited to businesses that require Engagement Management with Website and Customer Feedback Management with Website where as Heap is focused towards Engagement Management with Website and Funnel Analysis with Website .

logo Hotjar

Focus area

Hotjar is better than Heap for

Software Failure Risk

  • medium

logo Heap

Focus area

Software Failure Risk

  • medium

About

Hotjar - Heatmaps, Visitor Recordings, Conversion Funnels, Form ...

Product Analytics software providing actionable insights and conversion Rate Optimization

Financials

PRIVATE

SERIES C

Business Need

Total Processes
(we found evidences for)

86

69

Total Goals
(we found evidences for)

17

10

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


customer feedback management

measuring net promoter score

measuring customer satisfaction



generation of new leads



content management

searching for content

content publishing


training & onboarding


helpdesk management



communication management

tracking & monitoring communications

sending & publishing communications


campaign management

campaign monitoring


conversion management


social media management

social media analytics

scheduling post to social media

engaging on social media




products & pricelist management




rating and review management



sales document management

contract management

proposal & quote management


lead qualification

lead qualification: behavioural

lead qualification: demographic


sales call management



competitive intelligence


contact list management


workflow management


knowledge management


social media marketing






loyalty management

customise loyalty program



referral management



account management


segmentation and targeting



revenue cycle management




business development


lifetime value management


trade show marketing



Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve efficiency

  • Scale best practices

  • Improve ROI

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • Improve internal communications

  • Grow market share

  • Improve brand engagement

  • Improve consistency

  • Improve stakeholder relations

  • Build brand awareness

  • Reduce bounce

  • Improve visibility

  • See 14 more
  • Enhance customer relationships

  • Acquire customers

  • Launch new products

  • Scale best practices

  • Increase sales & revenue

  • Improve ROI

  • Improve digital and social presence

  • Improve brand engagement

  • Improve efficiency

  • Increase customer life time value

  • See 7 more

Top Channels

Channels Used

  • website

  • social media

  • e-mail

  • phone calls

  • Facebook

  • mobile

  • offline

  • chat

  • Slack

  • mobile app

  • newsletter

  • video

  • omnichannel

  • games

  • user generated content

  • text SMS

  • point of sale

  • trade shows

  • promotions

  • Instagram

  • on premises

  • mass media

  • television

  • See 20 more
  • website

  • social media

  • e-mail

  • phone calls

  • Facebook

  • mobile

  • offline

  • chat

  • Slack

  • mobile app

  • newsletter

  • video

  • omnichannel

  • games

  • user generated content

  • text SMS

  • point of sale

  • trade shows

  • promotions

  • Instagram

  • on premises

  • mass media

  • television

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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Business Setting