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Compare Hotjar vs UserZoom UX Insights Platform

Comparison Summary

For Hotjar vs UserZoom UX Insights Platform comparison, Our AI algorithm looked at 8350 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Hotjar and UserZoom UX Insights Platform to solve their respective business needs.

Pros and cons of Hotjar and UserZoom UX Insights Platform

Hotjar is more suited to businesses that require Engagement Management with Website and Customer Feedback Management with Website where as UserZoom UX Insights Platform is focused towards Competitive Intelligence and Helpdesk Management with Phone Calls .

logo Hotjar

Focus area

Hotjar is better than UserZoom UX Insights Platform for

Software Failure Risk

  • medium

logo UserZoom UX Insights Platform

Focus area

Software Failure Risk

  • low

About

Hotjar - Heatmaps, Visitor Recordings, Conversion Funnels, Form ...

UserZoom | User Experience Research and User Testing Platform

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

86

48

Total Goals
(we found evidences for)

17

13

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


customer feedback management

measuring net promoter score

measuring customer satisfaction



generation of new leads



content management

searching for content

content publishing


training & onboarding


helpdesk management



communication management

tracking & monitoring communications

sending & publishing communications


campaign management


conversion management


social media management

social media analytics

scheduling post to social media




products & pricelist management




rating and review management



sales document management

contract management

proposal & quote management


lead qualification

lead qualification: behavioural

lead qualification: technographic


sales call management



competitive intelligence


contact list management


workflow management


knowledge management


social media marketing






loyalty management

customise loyalty program



referral management




create learning path


courses & assessment

create learning path


international marketing



influencer management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve efficiency

  • Scale best practices

  • Improve ROI

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • Improve internal communications

  • Grow market share

  • Improve brand engagement

  • Improve consistency

  • Improve stakeholder relations

  • Build brand awareness

  • Reduce bounce

  • Improve visibility

  • See 14 more
  • Improve digital and social presence

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Launch new products

  • Improve navigation

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Build brand awareness

  • Improve internal communications

  • Grow market share

  • See 10 more

Top Channels

Channels Used

  • phone calls

  • website

  • mobile

  • social media

  • review sites

  • Amazon

  • video

  • chat

  • e-mail

  • user generated content

  • blogs

  • mobile app

  • display advertisement

  • offline

  • point of sale

  • print media

  • newspaper

  • promotions

  • Slack

  • See 16 more
  • phone calls

  • website

  • mobile

  • social media

  • review sites

  • Amazon

  • video

  • chat

  • e-mail

  • user generated content

  • blogs

  • mobile app

  • display advertisement

  • offline

  • point of sale

  • print media

  • newspaper

  • promotions

  • Slack

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting