Guiding you to choose between HubSpot CRM vs. Salesforce CRM: 2024

Comparison Summary

HubSpot CRM: HubSpot’s free CRM streamlines business operations with features like live chat, meeting scheduling, and email tracking. Customer support, sales, and marketing are efficiently powered.

Salesforce CRM: Salesforce is a unified Customer Relationship Management (CRM) platform. It helps businesses manage customer relationships and streamline processes.

HubSpot CRM and Salesforce CRM: Customer Satisfaction Data

Most deployed common Use Cases for HubSpot CRM and Salesforce CRM

How can HubSpot CRM and Salesforce CRM optimize your Communication Management Workflow?

HubSpot CRM and Salesforce CRM both allow users to track emails, schedule tasks, and send automated emails. HubSpot CRM offers a user-friendly interface with intuitive features for managing social media posts. Salesforce CRM excels in providing personalized email communication and utilizing built-in intelligence features. Both systems have limitations; HubSpot CRM has restrictions on email tracking and reporting, while Salesforce CRM can restrict communication based on data mapping.

"...I love that I can schedule tasks, track emails and phone calls and set deal filters...." Peer review by Rachel K., Customer Success Manager, Computer Software

"...SalesForce is a great tool to manage your customer contacts, send emails and follow-up on your possible customers...." Peer review from Entertainment

How can HubSpot CRM and Salesforce CRM optimize your Engagement Management Workflow?

Hubspot CRM and Salesforce CRM both allow users to track and manage customer interactions. Hubspot CRM excels at providing detailed insights into customer engagement, such as email opens and website visits, while Salesforce CRM focuses on providing a comprehensive view of customer interactions across various channels. However, Hubspot CRM's email tracking feature requires manual activation, while Salesforce CRM lacks integration with other tools for digital follow-up and campaign enrichment.

"...I love the ability to call clients through the app, schedule follow up calls and send emails...." Peer review by Nick B., BDM

"...The analytics are very powerful and give us insights into various areas such as customer interactions and tracking customer lifecycle...." Peer review by Michael S, Client Success/Salesforce Admin, Marketing and Advertising

What benefits does HubSpot CRM and Salesforce CRM offer for Contact List Management?

Both Hubspot CRM and Salesforce CRM are used to manage contacts and customer information. Hubspot CRM provides an intuitive interface for managing contacts, creating opportunities, and tracking sales progress. Salesforce CRM excels in managing customer histories and tracking specific client needs. However, Hubspot CRM has limitations with contact filter creation and company association, while Salesforce CRM struggles with contact merging and transfer from Mac contact managers.

"...I do enjoy that it allows us to manage our contacts, social media, emails and more in just one place...." Peer review by Samantha B, Marketing Campaign Manager

"...The benefits of this are better sales calls where you know all of the history of the contact or account...." Peer review by User in Computer Software, Computer Software

How does HubSpot CRM and Salesforce CRM facilitate Lead Tracking?

Both HubSpot CRM and Salesforce CRM are used for lead tracking and opportunity management. HubSpot CRM focuses on simplifying lead tracking and making it easy for both experienced and new sales professionals. Salesforce CRM provides more advanced features for tracking and managing leads, including detailed reporting and integrations with other business systems. However, Salesforce CRM can be complex and time-consuming to learn and use, making it challenging to enter and track leads effectively.

"...HubSpot CRM organises and enriches our prospect data, tracks important communications and helps us to continually optimise our sales processes...." Peer review by Phil Vallender, Director, Blend Marketing Ltd

"...This CRM really is a great program for keeping track of leads, projects, and tickets...." Peer review by Melissa B., HRMS Consulting Manager, Human Resources