HubSpot CRM Overview
HubSpot’s free CRM streamlines business operations with features like live chat, meeting scheduling, and email tracking. Customer support, sales, and marketing are efficiently powered.
Use Cases
Customers recommend Communication Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using HubSpot CRM.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using HubSpot CRM.
HubSpot CRM Use-Cases and Business Priorities: Customer Satisfaction Data
HubSpot CRM works with different mediums / channels such as E-Mail. and Phone Calls.
HubSpot CRM's features include Templates, Personalization, Recording, etc. and HubSpot CRM support capabilities include Email Support, Phone Support, Chat Support, etc. also HubSpot CRM analytics capabilities include Analytics, and Custom Reports.
Reviews
"Rock Content had been using Intercom for customer messaging and Strikedeck for customer success — along with other proprietary platforms and manual processes. This resulted in information silos and many inefficiencies." - João Dobbin
Peer review evidence (same sources as the product rating summary)
"...You can also set task reminders for yourself which send an email directly to your inboxwhen the time comes...." Peer review by Alexa H, Sales Support Rep
"...Everything we do is available on one pane of glass -- all social, email, landing page engagements, emails and calls...." Peer review by Jen Spencer, Computer Software
"...HubSpot CRM helps us keep our contacts, contact information, and contact history in one location...." Peer review by Liz B, Principal
HubSpot CRM, Less Annoying CRM, Teamgate CRM, ClickUp, Freshsales, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for HubSpot CRM
Top Industries
- Information Technology and Services
- Marketing and Advertising
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
HubSpot CRM is popular in Information Technology And Services, Marketing And Advertising, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.
HubSpot CRM Customer wins, Customer success stories, Case studies
Why is HubSpot CRM the best choice for Communication Management?
What benefits does HubSpot CRM offer for Engagement Management?
What makes HubSpot CRM ideal for Contact List Management?
How does HubSpot CRM facilitate Lead Tracking?
399 buyers and buying teams have used Cuspera to assess how well HubSpot CRM solved their CRM needs. Cuspera uses 41798 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Rock Content had been using Intercom for customer messaging and Strikedeck for customer success — along with other proprietary platforms and manual processes. This resulted in information silos and many inefficiencies. Testimonial By João Dobbin |
|
When I started at ClassPass, our website updates were managed by the engineering team. To get anything changed, even just copy, we had to get our ask approved as part of a 6-week sprint Testimonial By Amanda Raines |
|
Our franchisees are their own LLCs, and they wanted more access, control, and input into sales and marketing, They wanted to see email performance and analyze contacts. But we were very limited in what we could do. Testimonial By Haley Irwin |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
João Dobbin Manager of Business Enablement Rock Content |
Rock Content had been using Intercom for customer messaging and Strikedeck for customer success — along with other proprietary platforms and manual processes. This resulted in information silos and many inefficiencies. Testimonial By João Dobbin |
|
Amanda Raines the Head of B2B Marketing ClassPass |
When I started at ClassPass, our website updates were managed by the engineering team. To get anything changed, even just copy, we had to get our ask approved as part of a 6-week sprint Testimonial By Amanda Raines |
|
Haley Irwin Marketing Technology Manager Crunch Fitness |
Our franchisees are their own LLCs, and they wanted more access, control, and input into sales and marketing, They wanted to see email performance and analyze contacts. But we were very limited in what we could do. Testimonial By Haley Irwin |
Warmly
HubSpot's Warmly Acquisition Embeds Real-Time Buyer Intent Directly Into the CRM Layer
Creative Edge - Marketing And Advertising - Medium
Creative Edge expands HubSpot with NeigerDesign
Loverboy - Beverage - Small
Summer House star Kyle Cooke dishes on his collaboration with HubSpot AEO
HubSpot CRM Tutorial for Beginners
Frequently Asked Questions (FAQ)
What buyers ask before choosing HubSpot CRM
What is HubSpot CRM?
HubSpot a free CRM platform with full suite of sales productivity tools to sell more in an efficient manner. It provides full visibility to sales pipeline in real-time. It benefits sales leaders, sales reps, marketers, customer service teams, operations team, and business owners. It helps to acquire customers, manage customer relationships and increase sales and revenue.
HubSpot CRM provides near real-time view of sales pipeline in a easy-to-use visual dashboard. It helps sales leaders manage performance of their team members, get visibility on quota attainment, and provides all performance data to coach the sales team members. It enables sales and marketing teams with tools to increase productivity and get all the tracking, reporting, and third-party integrations required with less work and remove friction from the sales process.
Some of its features include email tracking and notifications, email templates and scheduling, Gmail and Outlook integration, meeting scheduling, company insights, contact management, and many more.
What is HubSpot CRM used for?
What are the top features of HubSpot CRM?
Who uses HubSpot CRM?
What are HubSpot CRM alternatives?
Where is HubSpot CRM located?
Peers used HubSpot CRM for communication management and engagement management
HubSpot CRM Competitors
HubSpot CRM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (45) |
| Analytics | Read Reviews (1230) |
| Custom Reports | Read Reviews (5181) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (45) |
| Analytics | Read Reviews (1230) |
| Custom Reports | Read Reviews (5181) |
HubSpot CRM Integrations
HubSpot CRM integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for HubSpot CRM
Software Failure Risk Guidance
?for HubSpot CRM
Overall Risk Meter
Top Failure Risks for HubSpot CRM
HubSpot, Inc News
HubSpot tried to feed its AI with customer data. The revolt took four days
HubSpot quickly reversed a decision to use customer data for an AI feature after backlash. The CRM firm initially opted users in by default, leading to customer protests over data ownership and consent. HubSpot's Chief Product and Technology Officer, Duncan Lennox, apologized and confirmed future data use would be opt-in. This incident highlights the challenges SaaS companies face in integrating AI without alienating customers.
The HubSpot Marketing Hub Enterprise
HubSpot's Marketing Hub Enterprise offers advanced marketing features like custom objects and adaptive testing, integrated within its CRM platform. Targeted at mid-market and enterprise teams, it enhances automation and reporting, differentiating HubSpot in the competitive enterprise marketing cloud space.
Integrate IQ Surpasses 20 Billion Records Synced Annually Across HubSpot Integration Clients
Integrate IQ has achieved a milestone by syncing over 20 billion records annually for HubSpot integration clients. This reflects the company's growth and the demand for scalable data integration solutions that streamline operations and maintain data accuracy across platforms. Integrate IQ supports diverse industries, enhancing integration capabilities to meet evolving business needs.
Aira AI Launches HubSpot Integration in Europe
Aira AI has launched Aira Connect, a native integration with HubSpot, enhancing the CRM system with financial data and buying signals for over 65 million European companies. This integration provides HubSpot's customer base with enriched company data, group structure, and board information.
HubSpot, Inc Profile
HQ Location
25 First Street, 2nd Floor Cambridge, MA 02141 United States
Employees
1001-5000
Social
Financials
IPO
How does HubSpot CRM facilitate Social Media Management?