HubSpot CRM Overview
HubSpot’s free CRM streamlines business operations with features like live chat, meeting scheduling, and email tracking. Customer support, sales, and marketing are efficiently powered.
Use Cases
Customers recommend Communication Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using HubSpot CRM.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using HubSpot CRM.
HubSpot CRM Use-Cases and Business Priorities: Customer Satisfaction Data
HubSpot CRM works with different mediums / channels such as E-Mail. and Phone Calls.
HubSpot CRM's features include Templates, Personalization, Recording, etc. and HubSpot CRM support capabilities include Email Support, Phone Support, Chat Support, etc. also HubSpot CRM analytics capabilities include Analytics, and Custom Reports.
Reviews
"Our brokers need to know everything we’re doing with every client—not just what we’re doing in our own backyard but what we’re doing globally," - Mike Hart
Peer review evidence (same sources as the product rating summary)
"...Email tracking and logging, collecting data from users, better assisting us with marketing and growth...." Peer review by Steven L, Operations Manager - Customer Service Team Leader
"...They are using features such as Tasks to keep themselves organized, and Sequences to automate time-consuming email follow ups...." Peer review by Adam D., Digital Marketing Coordinator, Medical Devices
"...I enjoy all the analytics, customer contact info, website building and website info, and all the other features HubSpot has...." Peer review by Administrator
HubSpot CRM, Less Annoying CRM, Teamgate CRM, ClickUp, Freshsales, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for HubSpot CRM
Top Industries
- Information Technology and Services
- Marketing and Advertising
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
HubSpot CRM is popular in Information Technology And Services, Marketing And Advertising, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.
HubSpot CRM Customer wins, Customer success stories, Case studies
What Are the key features of HubSpot CRM for Communication Management?
How can HubSpot CRM enhance your Engagement Management process?
How can HubSpot CRM optimize your Contact List Management Workflow?
What Are the key features of HubSpot CRM for Lead Tracking?
399 buyers and buying teams have used Cuspera to assess how well HubSpot CRM solved their CRM needs. Cuspera uses 41798 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our brokers need to know everything we’re doing with every client—not just what we’re doing in our own backyard but what we’re doing globally, Testimonial By Mike Hart |
|
We wanted to use custom workflows to automate our processes, which would free up our concierge customer service team to provide top-level service, It was a different way of thinking — and finding the right technology to do it was critical. Testimonial By Seth Waite |
|
When I started at ClassPass, our website updates were managed by the engineering team. To get anything changed, even just copy, we had to get our ask approved as part of a 6-week sprint Testimonial By Amanda Raines |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mike Hart Global Chief Information Officer Avison Young |
Our brokers need to know everything we’re doing with every client—not just what we’re doing in our own backyard but what we’re doing globally, Testimonial By Mike Hart |
|
Seth Waite President, and CEO Handled |
We wanted to use custom workflows to automate our processes, which would free up our concierge customer service team to provide top-level service, It was a different way of thinking — and finding the right technology to do it was critical. Testimonial By Seth Waite |
|
Amanda Raines the Head of B2B Marketing ClassPass |
When I started at ClassPass, our website updates were managed by the engineering team. To get anything changed, even just copy, we had to get our ask approved as part of a 6-week sprint Testimonial By Amanda Raines |
How Sticos Gave Accountants Instant Support and Their Clients Faster Results with HubSpot's Customer Agent
HubSpot CRM Tutorial for Beginners
Frequently Asked Questions(FAQ)
for HubSpot CRM
What is HubSpot CRM?
HubSpot a free CRM platform with full suite of sales productivity tools to sell more in an efficient manner. It provides full visibility to sales pipeline in real-time. It benefits sales leaders, sales reps, marketers, customer service teams, operations team, and business owners. It helps to acquire customers, manage customer relationships and increase sales and revenue.
HubSpot CRM provides near real-time view of sales pipeline in a easy-to-use visual dashboard. It helps sales leaders manage performance of their team members, get visibility on quota attainment, and provides all performance data to coach the sales team members. It enables sales and marketing teams with tools to increase productivity and get all the tracking, reporting, and third-party integrations required with less work and remove friction from the sales process.
Some of its features include email tracking and notifications, email templates and scheduling, Gmail and Outlook integration, meeting scheduling, company insights, contact management, and many more.
What is HubSpot CRM used for?
What are the top features of HubSpot CRM?
Who uses HubSpot CRM?
What are HubSpot CRM alternatives?
Where is HubSpot CRM located?
Peers used HubSpot CRM for communication management and engagement management
HubSpot CRM Competitors
HubSpot CRM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (45) |
| Analytics | Read Reviews (1230) |
| Custom Reports | Read Reviews (5181) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (45) |
| Analytics | Read Reviews (1230) |
| Custom Reports | Read Reviews (5181) |
HubSpot CRM Integrations
HubSpot CRM integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for HubSpot CRM
Software Failure Risk Guidance
?for HubSpot CRM
Overall Risk Meter
Top Failure Risks for HubSpot CRM
HubSpot, Inc News
Syncfusion becomes HubSpot Technology Partner, Launches BoldSign eSignature App in HubSpot Marketplace
Syncfusion has joined the HubSpot Technology Partner Program, launching its BoldSign eSignature app in the HubSpot Marketplace. This integration allows HubSpot users to manage e-signature workflows directly within the platform, enhancing efficiency and connectivity for customer-facing teams. BoldSign supports auto-fill, document tracking, and compliance with major security standards.
How HubSpot got all engineers to use AI without any mandates
HubSpot achieved 100% AI usage among its engineers without mandates, leading to a 73% increase in code updates. The company implemented a phased rollout, leveraging AI tools like Claude Code and OpenAI Codex. Distinguished engineers drove adoption, and internal hackathons further boosted AI integration. HubSpot collaborates with OpenAI, Anthropic, and Google to enhance its AI infrastructure.
Ilaria acquires Concentrate to tap into HubSpot services
Ilaria, a managed service provider, has acquired Concentrate, a HubSpot partner, to enhance its digital solutions and expand HubSpot services in Australia and New Zealand. Concentrate, known for its expertise in HubSpot's CRM platform, will continue to be led by its founders under Ilaria's ownership. The acquisition aims to leverage Concentrate's strong track record in implementing HubSpot solutions across various sectors.
HubSpot Q1 revenue hits $881M, guides FY26 to $3.7B
HubSpot reported a strong Q1 2026, with revenue reaching $881 million, a 23% increase from the previous year. The company saw significant growth in subscription revenue and improved operating margins. HubSpot also issued guidance for FY26, projecting revenue between $3.7 billion and $3.708 billion. The company highlighted its AI innovations and upmarket momentum as key growth drivers.
HubSpot, Inc Profile
HQ Location
25 First Street, 2nd Floor Cambridge, MA 02141 United States
Employees
1001-5000
Social
Financials
IPO
How can HubSpot CRM enhance your Social Media Management process?