HubSpot CRM Overview

HubSpot’s free CRM streamlines business operations with features like live chat, meeting scheduling, and email tracking. Customer support, sales, and marketing are efficiently powered.

Use Cases

Customers recommend Communication Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using HubSpot CRM.

Other use cases:

  • Lead Tracking
  • Social Media Management
  • Workflow Management
  • Lead Management
  • Sales Call Management
  • Generation Of New Leads
  • Content Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using HubSpot CRM.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Scale Best Practices
  • Grow Market Share
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Build Brand Awareness
  • Improve Visibility
  • Launch New Products
  • Shorten Ramp Up Time
  • Establish Thought Leadership
  • Improve Consistency
  • Improve Brand Engagement
  • Increase Customer Life Time Value
See all business priorities See less business priorities

HubSpot CRM Use-Cases and Business Priorities: Customer Satisfaction Data

HubSpot CRM works with different mediums / channels such as E-Mail, and Phone Calls,

HubSpot CRM's features include Templates, Personalization, Recording, etc.

Reviews

"We needed a platform for our blog content, then marketing, and then customer service. Over time, we accumulated six products in addition to Salesforce, including Act-On, Mailchimp, Google Analytics, WordPress, and Zendesk." - Stephanie Hunter

HubSpot CRM, Hubspot Sales Hub, Zoho CRM, Salesforce Sales Cloud, Pipedrive, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for HubSpot CRM

Top Industries

  • Information Technology and Services
  • Marketing and Advertising
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

HubSpot CRM is popular in Information Technology And Services, Marketing And Advertising, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on HubSpot CRM Use Cases

How efficiently Does HubSpot CRM manage your Communication Management?

How can HubSpot CRM enhance your Engagement Management process?

What makes HubSpot CRM ideal for Contact List Management?

What makes HubSpot CRM ideal for Lead Tracking?

What benefits does HubSpot CRM offer for Social Media Management?

93+ more Business Use Cases

399 buyers and buying teams have used Cuspera to assess how well HubSpot CRM solved their CRM needs. Cuspera uses 41798 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
HubSpot CRM testimonial

Stephanie Hunter

COO and Co-Founder

Ving

We needed a platform for our blog content, then marketing, and then customer service. Over time, we accumulated six products in addition to Salesforce, including Act-On, Mailchimp, Google Analytics, WordPress, and Zendesk. Testimonial By Stephanie Hunter
HubSpot CRM testimonial

Seth Waite

President, and CEO

Handled

We wanted to use custom workflows to automate our processes, which would free up our concierge customer service team to provide top-level service, It was a different way of thinking — and finding the right technology to do it was critical. Testimonial By Seth Waite
HubSpot CRM testimonial

Matthew Wellschlager

VP of Marketing

Ceros

You’re dealing with one contact record. There are no sync issues, no messing around with the APIs, no deciding which system is the master and which system can overwrite data in the other system. This has empowered us to stop wasting time on integration challenges and focus on getting the process ri...ght.

Testimonial By Matthew Wellschlager
CUSTOMERS TESTIMONIALS
HubSpot CRM testimonial

Stephanie Hunter

COO and Co-Founder

Ving

We needed a platform for our blog content, then marketing, and then customer service. Over time, we accumulated six products in addition to Salesforce, including Act-On, Mailchimp, Google Analytics, WordPress, and Zendesk. Testimonial By Stephanie Hunter
HubSpot CRM testimonial

Seth Waite

President, and CEO

Handled

We wanted to use custom workflows to automate our processes, which would free up our concierge customer service team to provide top-level service, It was a different way of thinking — and finding the right technology to do it was critical. Testimonial By Seth Waite
HubSpot CRM testimonial

Matthew Wellschlager

VP of Marketing

Ceros

You’re dealing with one contact record. There are no sync issues, no messing around with the APIs, no deciding which system is the master and which system can overwrite data in the other system. This has empowered us to stop wasting time on integration challenges and focus on getting the process ri...ght.

Testimonial By Matthew Wellschlager

Case Studies

COMPANY INDUSTRY CASE STUDIES
HubSpot CRM case study
Consumer Services
Consumer Services
Case Study ClassPass

How ClassPass Uses CMS Hub to Increase Conversion Rates

Read More
HubSpot CRM case study
Consumer Services
Consumer Services
Case Study Handled

How Handled Scaled From Zero to 121 Locations with HubSpot CRM

Read More
HubSpot CRM case study
Telecommunications
Telecommunications
Case Study Ving

How Ving Increases Revenue by 96% With HubSpot CRM

Read More

Video

HubSpot CRM Tutorial for Beginners

Video Thumbnail

Frequently Asked Questions(FAQ)

for HubSpot CRM

What is HubSpot CRM?

HubSpot a free CRM platform with full suite of sales productivity tools to sell more in an efficient manner. It provides full visibility to sales pipeline in real-time. It benefits sales leaders, sales reps, marketers, customer service teams, operations team, and business owners. It helps to acquire customers, manage customer relationships and increase sales and revenue.

HubSpot CRM provides near real-time view of sales pipeline in a easy-to-use visual dashboard. It helps sales leaders manage performance of their team members, get visibility on quota attainment, and provides all performance data to coach the sales team members. It enables sales and marketing teams with tools to increase productivity and get all the tracking, reporting, and third-party integrations required with less work and remove friction from the sales process.

Some of its features include email tracking and notifications, email templates and scheduling, Gmail and Outlook integration, meeting scheduling, company insights, contact management, and many more.

What is HubSpot CRM used for?

HubSpot CRM is a CRM Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Communication Management, Engagement Management and Contact List Management .

What are the top features of HubSpot CRM?

Templates, Personalization and Recording are some of the top features of HubSpot CRM.

Who uses HubSpot CRM?

HubSpot CRM is used by Information Technology And Services, Marketing And Advertising and Computer Software among other industries.

What are HubSpot CRM alternatives?

Hubspot Sales Hub, Zoho CRM, Salesforce Sales Cloud and Pipedrive are popular alternatives for HubSpot CRM.

Where is HubSpot CRM located?

HubSpot CRM is headquartered at 25 First Street, 2nd Floor Cambridge, MA 02141 United States.
lightning

Peers used HubSpot CRM for communication management and engagement management

HubSpot CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.02/5

Read Reviews (45)
Analytics

4.21/5

Read Reviews (1230)
Custom Reports

3.49/5

Read Reviews (5181)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.02/5

Read Reviews (45)
Analytics

4.21/5

Read Reviews (1230)
Custom Reports

3.49/5

Read Reviews (5181)

Software Failure Risk Guidance

?

for HubSpot CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for HubSpot CRM

HubSpot, Inc. News

HubSpot to Announce Third Quarter 2024 Financial Results on November 6, 2024

HubSpot will announce its third quarter 2024 financial results on November 6, 2024, followed by a conference call to discuss the results and business outlook.

22/10/2024 - source

Hubspot introduces more than 200 updates to its platform to benefit customer service teams

HubSpot introduces over 200 updates to its platform, enhancing features for customer service teams and advancing knowledge management practices.

29/09/2024 - source

LearnUpon achieves HubSpot App Partner certified integration - IT Brief New Zealand

LearnUpon achieves certified integration as a HubSpot App Partner, enhancing customer education through HubSpot's CRM for improved onboarding and engagement.

26/09/2024 - source

HubSpot, Inc. Feeds

HubSpot to Acquire Cacheflow, Enhancing Commerce Hub with Subscription Billing and CPQ Tools

HubSpot plans to acquire Cacheflow to enhance its Commerce Hub with subscription billing and CPQ tools.

13/11/2024 - source

HubSpot Breeze AI Launch: The INBOUND 2024 Stunner

HubSpot launched Breeze AI at INBOUND 2024, a new AI solution designed to accelerate business growth.

19/09/2024 - source

The Outside-the-Box Marketing Techniques Behind Red Bull’s $16 Billion Success

Dietrich Mateschitz, the founder of Red Bull, is one of my marketing heroes. Not only is he a brilliant business person but he is an absolute genius of marketing strategy. Here’s why.

19/06/2024 - source

HubSpot, Inc. Profile

Company Name

HubSpot, Inc.

Company Website

//hubspot.com

Year Founded

2006

HQ Location

25 First Street, 2nd Floor Cambridge, MA 02141 United States

Employees

1001-5000

Social

Financials

IPO