HubSpot CRM Overview
HubSpot’s free CRM streamlines business operations with features like live chat, meeting scheduling, and email tracking. Customer support, sales, and marketing are efficiently powered.
Use Cases
Customers recommend Communication Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using HubSpot CRM.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using HubSpot CRM.
HubSpot CRM Use-Cases and Business Priorities: Customer Satisfaction Data
HubSpot CRM works with different mediums / channels such as E-Mail. and Phone Calls.
HubSpot CRM's features include Templates, Personalization, Recording, etc. and HubSpot CRM support capabilities include Email Support, Phone Support, Chat Support, etc. also HubSpot CRM analytics capabilities include Analytics, and Custom Reports.
Reviews
"We wanted to use custom workflows to automate our processes, which would free up our concierge customer service team to provide top-level service, It was a different way of thinking — and finding the right technology to do it was critical." - Seth Waite
Peer review evidence (same sources as the product rating summary)
"...I have increased how many emails I send times 100X. I now send around 1,500 emails a month!!..." Peer review by James C, IBMi Specialist Solutions Advisor, Computer Software
"...HubSpot lets us track our blog and website marketing, create templates/follow-ups for sales, and track all of our leads by stage...." Peer review by Fedor Paretsky, Co-Founder/CEO, aspace, Inc.
"...We wanted to have a CRM to centralize contact information and track email communication...." Peer review by Govind Rai, CEO & Founder, Crazy Media Design
HubSpot CRM, Less Annoying CRM, Teamgate CRM, ClickUp, Freshsales, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for HubSpot CRM
Top Industries
- Information Technology and Services
- Marketing and Advertising
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
HubSpot CRM is popular in Information Technology And Services, Marketing And Advertising, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.
HubSpot CRM Customer wins, Customer success stories, Case studies
What benefits does HubSpot CRM offer for Communication Management?
How efficiently Does HubSpot CRM manage your Engagement Management?
What solutions does HubSpot CRM provide for Contact List Management?
What makes HubSpot CRM ideal for Lead Tracking?
399 buyers and buying teams have used Cuspera to assess how well HubSpot CRM solved their CRM needs. Cuspera uses 41798 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We wanted to use custom workflows to automate our processes, which would free up our concierge customer service team to provide top-level service, It was a different way of thinking — and finding the right technology to do it was critical. Testimonial By Seth Waite |
|
Our brokers need to know everything we’re doing with every client—not just what we’re doing in our own backyard but what we’re doing globally, Testimonial By Mike Hart |
|
When I started at ClassPass, our website updates were managed by the engineering team. To get anything changed, even just copy, we had to get our ask approved as part of a 6-week sprint Testimonial By Amanda Raines |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Seth Waite President, and CEO Handled |
We wanted to use custom workflows to automate our processes, which would free up our concierge customer service team to provide top-level service, It was a different way of thinking — and finding the right technology to do it was critical. Testimonial By Seth Waite |
|
Mike Hart Global Chief Information Officer Avison Young |
Our brokers need to know everything we’re doing with every client—not just what we’re doing in our own backyard but what we’re doing globally, Testimonial By Mike Hart |
|
Amanda Raines the Head of B2B Marketing ClassPass |
When I started at ClassPass, our website updates were managed by the engineering team. To get anything changed, even just copy, we had to get our ask approved as part of a 6-week sprint Testimonial By Amanda Raines |
Warmly
HubSpot's Warmly Acquisition Embeds Real-Time Buyer Intent Directly Into the CRM Layer
Creative Edge - Marketing And Advertising - Medium
Creative Edge expands HubSpot with NeigerDesign
Loverboy - Beverage - Small
Summer House star Kyle Cooke dishes on his collaboration with HubSpot AEO
HubSpot CRM Tutorial for Beginners
Frequently Asked Questions (FAQ)
What buyers ask before choosing HubSpot CRM
What is HubSpot CRM?
HubSpot a free CRM platform with full suite of sales productivity tools to sell more in an efficient manner. It provides full visibility to sales pipeline in real-time. It benefits sales leaders, sales reps, marketers, customer service teams, operations team, and business owners. It helps to acquire customers, manage customer relationships and increase sales and revenue.
HubSpot CRM provides near real-time view of sales pipeline in a easy-to-use visual dashboard. It helps sales leaders manage performance of their team members, get visibility on quota attainment, and provides all performance data to coach the sales team members. It enables sales and marketing teams with tools to increase productivity and get all the tracking, reporting, and third-party integrations required with less work and remove friction from the sales process.
Some of its features include email tracking and notifications, email templates and scheduling, Gmail and Outlook integration, meeting scheduling, company insights, contact management, and many more.
What is HubSpot CRM used for?
What are the top features of HubSpot CRM?
Who uses HubSpot CRM?
What are HubSpot CRM alternatives?
Where is HubSpot CRM located?
Peers used HubSpot CRM for communication management and engagement management
HubSpot CRM Competitors
HubSpot CRM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (45) |
| Analytics | Read Reviews (1230) |
| Custom Reports | Read Reviews (5181) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (45) |
| Analytics | Read Reviews (1230) |
| Custom Reports | Read Reviews (5181) |
HubSpot CRM Integrations
HubSpot CRM integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for HubSpot CRM
Software Failure Risk Guidance
?for HubSpot CRM
Overall Risk Meter
Top Failure Risks for HubSpot CRM
HubSpot, Inc News
HubSpot (HUBS) Adds Former Google AI Leader Jerry Dischler To Its Board ...
HubSpot has appointed former Google AI executive Jerry Dischler to its Board of Directors. This move aligns with HubSpot's strategy to enhance its AI-driven CRM capabilities. Dischler's experience in AI product development at Google is expected to provide valuable guidance for HubSpot's AI initiatives.
HubSpot Announces Jerry Dischler Joins Board of Directors
HubSpot has appointed Jerry Dischler to its Board of Directors, effective August 5, 2026. Dischler, with extensive experience in AI and advertising at Google, is expected to bolster HubSpot's focus on AI-driven product development. His expertise aligns with HubSpot's mission to enhance customer engagement through AI technology.
HubSpot Redesigns JITA Authorization with Rule Engine Architecture
HubSpot has redesigned its Just-In-Time Access (JITA) authorization system using a rule engine architecture. This new system enhances decision visibility and explainability by evaluating access requests through independent rules organized in a directed acyclic graph (DAG). The redesign allows engineers to inspect individual rule execution and understand authorization decisions, improving observability and governance processes.
Hubspot Release Notes - August 2026 Latest Updates
HubSpot has introduced a public beta of its Contracts API, enabling developers to programmatically create, update, and manage contracts. This API facilitates integration with external systems, enhancing contract management automation and CRM workflows. It supports mid-term changes and renewals without manual intervention, expanding HubSpot's capabilities in API management and workflow automation.
HubSpot, Inc Profile
HQ Location
25 First Street, 2nd Floor Cambridge, MA 02141 United States
Employees
1001-5000
Social
Financials
IPO
Why is HubSpot CRM the best choice for Social Media Management?