HubSpot CRM Overview
HubSpot’s free CRM streamlines business operations with features like live chat, meeting scheduling, and email tracking. Customer support, sales, and marketing are efficiently powered.
Use Cases
Customers recommend Communication Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using HubSpot CRM.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using HubSpot CRM.
HubSpot CRM Use-Cases and Business Priorities: Customer Satisfaction Data
HubSpot CRM works with different mediums / channels such as E-Mail. and Phone Calls.
HubSpot CRM's features include Templates, Personalization, Recording, etc. and HubSpot CRM support capabilities include Email Support, Phone Support, Chat Support, etc. also HubSpot CRM analytics capabilities include Analytics, and Custom Reports.
Reviews
"We needed a platform for our blog content, then marketing, and then customer service. Over time, we accumulated six products in addition to Salesforce, including Act-On, Mailchimp, Google Analytics, WordPress, and Zendesk." - Stephanie Hunter
Peer review evidence (same sources as the product rating summary)
"...We are able to manage contacts, track usage, monitor social media, send emails, automate workflows, etc. ...." Peer review by Chelsey P., Digital Marketing Specialist, Medical Devices
"...The reporting function allows you to easily see clicks, engagements and sessions across all of our social channels. ...." Peer review by Verified Reviewer, Information Technology and Services
"...It's easy to create emails and contacts without jumping through a lot of hoops...." Peer review by Katie T, Business Development Rep
HubSpot CRM, Less Annoying CRM, Teamgate CRM, ClickUp, Freshsales, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for HubSpot CRM
Top Industries
- Information Technology and Services
- Marketing and Advertising
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
HubSpot CRM is popular in Information Technology And Services, Marketing And Advertising, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.
HubSpot CRM Customer wins, Customer success stories, Case studies
How efficiently Does HubSpot CRM manage your Communication Management?
What solutions does HubSpot CRM provide for Engagement Management?
How can HubSpot CRM enhance your Contact List Management process?
Why is HubSpot CRM the best choice for Lead Tracking?
399 buyers and buying teams have used Cuspera to assess how well HubSpot CRM solved their CRM needs. Cuspera uses 41798 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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We needed a platform for our blog content, then marketing, and then customer service. Over time, we accumulated six products in addition to Salesforce, including Act-On, Mailchimp, Google Analytics, WordPress, and Zendesk. Testimonial By Stephanie Hunter |
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When I started at ClassPass, our website updates were managed by the engineering team. To get anything changed, even just copy, we had to get our ask approved as part of a 6-week sprint Testimonial By Amanda Raines |
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We wanted to use custom workflows to automate our processes, which would free up our concierge customer service team to provide top-level service, It was a different way of thinking — and finding the right technology to do it was critical. Testimonial By Seth Waite |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Stephanie Hunter COO and Co-Founder Ving |
We needed a platform for our blog content, then marketing, and then customer service. Over time, we accumulated six products in addition to Salesforce, including Act-On, Mailchimp, Google Analytics, WordPress, and Zendesk. Testimonial By Stephanie Hunter |
|
Amanda Raines the Head of B2B Marketing ClassPass |
When I started at ClassPass, our website updates were managed by the engineering team. To get anything changed, even just copy, we had to get our ask approved as part of a 6-week sprint Testimonial By Amanda Raines |
|
Seth Waite President, and CEO Handled |
We wanted to use custom workflows to automate our processes, which would free up our concierge customer service team to provide top-level service, It was a different way of thinking — and finding the right technology to do it was critical. Testimonial By Seth Waite |
Amwhiz - Technology And Digital Transformation - Medium
Amwhiz Delivers HubSpot CRM Services to Businesses Across Global Markets
Wendt Partners - Consulting - Medium
Top HubSpot Partner Launches Sell More Now with CRM and AI Event Series for Fall 2026
Warmly
HubSpot's Warmly Acquisition Embeds Real-Time Buyer Intent Directly Into the CRM Layer
HubSpot CRM Tutorial for Beginners
Frequently Asked Questions (FAQ)
What buyers ask before choosing HubSpot CRM
What is HubSpot CRM?
HubSpot a free CRM platform with full suite of sales productivity tools to sell more in an efficient manner. It provides full visibility to sales pipeline in real-time. It benefits sales leaders, sales reps, marketers, customer service teams, operations team, and business owners. It helps to acquire customers, manage customer relationships and increase sales and revenue.
HubSpot CRM provides near real-time view of sales pipeline in a easy-to-use visual dashboard. It helps sales leaders manage performance of their team members, get visibility on quota attainment, and provides all performance data to coach the sales team members. It enables sales and marketing teams with tools to increase productivity and get all the tracking, reporting, and third-party integrations required with less work and remove friction from the sales process.
Some of its features include email tracking and notifications, email templates and scheduling, Gmail and Outlook integration, meeting scheduling, company insights, contact management, and many more.
What is HubSpot CRM used for?
What are the top features of HubSpot CRM?
Who uses HubSpot CRM?
What are HubSpot CRM alternatives?
Where is HubSpot CRM located?
Peers used HubSpot CRM for communication management and engagement management
HubSpot CRM Competitors
HubSpot CRM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (45) |
| Analytics | Read Reviews (1230) |
| Custom Reports | Read Reviews (5181) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (45) |
| Analytics | Read Reviews (1230) |
| Custom Reports | Read Reviews (5181) |
HubSpot CRM Integrations
HubSpot CRM integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for HubSpot CRM
Software Failure Risk Guidance
?for HubSpot CRM
Overall Risk Meter
Top Failure Risks for HubSpot CRM
HubSpot, Inc News
HubSpot Smart CRM review: Comprehensive contact management for bigger businesses
HubSpot's Smart CRM offers comprehensive contact management for large businesses, featuring advanced AI tools and automation capabilities. The service includes Professional and Enterprise plans, with integrations available for Slack and Salesforce. Despite its high cost, the CRM's flexibility and extensive add-ons make it a strong choice for larger enterprises.
Message IQ 3.0 Expands SMS Functionality Across HubSpot Inboxes and CRM Workflows
Integrate IQ has launched Message IQ 3.0 to enhance SMS functionality within HubSpot's platform. This update allows SMS activities to be integrated into HubSpot inboxes, enabling unified customer communication. It also supports SMS workflows triggered by HubSpot objects and improves reporting features.
HubSpot and OpenAI deepen partnership to bring AI transformation to every SMB
HubSpot and OpenAI have deepened their partnership to integrate ChatGPT Ads into HubSpot's CRM, enabling SMBs to manage AI-driven marketing campaigns directly within the platform. This collaboration introduces the AI Growth Bundle, offering discounts and exclusive features to help businesses leverage AI for growth. The integration aims to streamline marketing efforts and enhance customer engagement.
HubSpot (HUBS) Unveils Breeze Assistant And An Autonomous Smart CRM
HubSpot unveiled the AI Growth Bundle featuring Breeze Assistant and an autonomous Smart CRM, integrating with OpenAI's tools. This release enhances CRM automation and AI-driven marketing, aiming to increase customer engagement and retention by leveraging AI functionalities like ChatGPT Ads. The integration highlights HubSpot's strategy to embed AI deeply into its CRM platform, aligning with its multi-hub cloud platform ambitions.
HubSpot, Inc Profile
HQ Location
25 First Street, 2nd Floor Cambridge, MA 02141 United States
Employees
1001-5000
Social
Financials
IPO
How does HubSpot CRM address your Social Media Management Challenges?