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Hubspot Sales Hub vs CiviCRM: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Hubspot Sales Hub vs. CiviCRM is based on a specific set of business needs and context. The comparison uses 19920 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Hubspot Sales Hub and CiviCRM

Hubspot Sales Hub, CiviCRM, HubSpot CRM, Zoho CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Hubspot Sales Hub covers Communication Management with E-Mail, Engagement Management with E-Mail, Contact List Management with E-Mail, Social Media Management with Social Media, etc.

CiviCRM focuses on Contact List Management with Offline, Communication Management with E-Mail, Membership Management with Offline, Event Management with Offline, etc.

"The HubSpot platform is way more than just developer APIs. The App Marketplace offers real distribution benefits that enabled us to reach this massive, engaged, modern, and global customer base. " - Yonatan Lee

"The Calibrate team took up this challenge with great enthusiasm. Both during the preliminary phase (wireframes, UX and design) as during the various development phases, they were always open to discussion, new suggestions or changes. Moreover, they ...always looked for feasible solutions taking into account the budget and tight timing. Excellent project management and transparent communication ensured a pleasant collaboration. " - Margit Bal

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Hubspot Sales Hub

Focus area

Hubspot Sales Hub is better than CiviCRM for

Software Failure Risk

  • medium

logo CiviCRM

Focus area

CiviCRM is better than Hubspot Sales Hub for

Software Failure Risk

  • medium

About

Fully featured Sales CRM and Sales Engagement Software

Open source CRM software for nonprofits

Age

2006

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

123

49

Total Goals
(we found evidences for)

18

4

Top Processes

Evidences indicate better relative satisfaction


communication management

tracking & monitoring communications

sending & publishing communications


engagement management

engaging and following up

engaging with scheduling & cadence


contact list management

creating contact list


social media management

scheduling post to social media

social media analytics

engaging on social media

monitoring social media

managing social media account




sales call management

call transcription


generation of new leads




sales document management

proposal & quote management

contract management


content publishing

searching for content


campaign management

campaign monitoring

campaign analytics


helpdesk management




training & onboarding


business development


conversion management



social media marketing




pipeline management





discount management


promotion management


account management



relationship management


customer feedback management

measuring customer satisfaction

measuring net promoter score


knowledge management



lead qualification

lead qualification: technographic

lead qualification: behavioural

lead qualification: demographic





performance management


personalized marketing


loyalty management

identify target customers


competitive intelligence


database marketing


follower management



products & pricelist management


relationship marketing


rating and review management



segmentation and targeting






customer case management


motivation management


sales review & feedback


lifetime value management



opportunity management


revenue cycle management




courses & assessment

create learning path


distribution management






advocacy management


subscription management


membership management


community building


Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve ROI

  • Grow market share

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve stakeholder relations

  • Improve internal communications

  • Improve digital and social presence

  • Improve efficiency

  • Improve visibility

  • Shorten ramp up time

  • Establish thought leadership

  • Launch new products

  • Increase customer life time value

  • Build brand awareness

  • Improve brand engagement

  • See 15 more
  • Scale best practices

  • Launch new products

  • Grow market share

  • Enhance customer relationships

  • See 1 more

Top Channels

Channels Used

  • offline

  • causes and charity

  • e-mail

  • newsletter

  • promotions

  • website

  • phone calls

  • user generated content

  • blogs

  • point of sale

  • mobile

  • events

  • trade shows

  • print media

  • magazine

  • chat

  • video

  • mobile app

  • See 15 more
  • offline

  • causes and charity

  • e-mail

  • newsletter

  • promotions

  • website

  • phone calls

  • user generated content

  • blogs

  • point of sale

  • mobile

  • events

  • trade shows

  • print media

  • magazine

  • chat

  • video

  • mobile app

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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high

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting