Overview: Hubspot Sales Hub and HubSpot CRM as CRM Category solutions.

HubSpot Sales Hub and HubSpot CRM both cater to the CRM category, but with distinct focal points. HubSpot Sales Hub emphasizes sales engagement, customer acquisition, and is highly valued for analytics and integrations, making it ideal for enterprises in marketing and tech. HubSpot CRM, however, expands on communication management and customer relationship enhancement, with robust features for data integration and reporting, fitting larger enterprises across various industries. Each offers strong support options, catering to diverse business needs.

Hubspot Sales Hub and HubSpot CRM: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Hubspot Sales Hub supports core activities like communication and engagement management, focusing on tracking and monitoring communications, which benefits businesses managing extensive communication channels. read more →

HubSpot CRM excels in communication and engagement management, placing a strong emphasis on contact list management and lead tracking to streamline customer interactions. read more →

Business Goals

Hubspot Sales Hub aids businesses in acquiring customers and increasing sales revenue, suitable for companies looking to enhance customer relationships and explore market share growth. read more →

HubSpot CRM helps users acquire new customers and boost sales while enhancing overall customer relationships for businesses aiming to scale and enhance best practices. read more →

Core Features

Hubspot Sales Hub offers powerful analytics and data export features, integrating seamlessly with existing systems, making it ideal for creating custom reports and managing migrations. read more →

HubSpot CRM shines with extensive data export and integration capabilities, offering custom reports and security features to suit businesses focused on detailed data management. read more →

Vendor Support

Hubspot Sales Hub provides comprehensive 24/7 support, with options including phone, chat, and email, catering to enterprises requiring round-the-clock assistance. read more →

HubSpot CRM offers robust 24/7 vendor support that includes phone, chat, and email options, appealing to larger enterprises that value continuous technical guidance. read more →

Segments and Industries

Hubspot Sales Hub is widely used by large enterprises and major players in marketing and advertising, showing its alignment with marketing-driven industries. read more →

HubSpot CRM serves an even broader range of large enterprises across diverse industries, notably in IT, marketing, and software sectors. read more →

Operational Alignment

Hubspot Sales Hub integrates effectively into operational workflows, suiting companies with complex communication needs and large-scale operations. read more →

HubSpot CRM fits into varied operational workflows, offering scalable solutions suitable for enterprises seeking comprehensive customer relationship management. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Export

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Data Import

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Support

Phone Support

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Chat Support

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Email Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

Read peer / expert warnings.

Most deployed common Use Cases for Hubspot Sales Hub and HubSpot CRM

How can Hubspot Sales Hub and HubSpot CRM enhance your Communication Management process?

Both tools track emails and allow for email templates. Hubspot Sales Hub uses Sidekick to track emails, enabling users to see individual email opens. Hubspot CRM integrates with Gmail and provides real-time email tracking, but it requires manual tracking for individual email opens. Hubspot Sales Hub allows for scheduling emails, while Hubspot CRM focuses on automating workflows and managing leads. Both tools have limitations; Hubspot Sales Hub has issues with LinkedIn images and social media posting, while Hubspot CRM has difficulties with email tracking on mobile devices and mass emailing.

"...The analytics are automated and very useful, and the publishing/posting capabilities make running a social media campaign infinitely manageable...." Peer review by Kevin S., Management Consulting

"...Also the ability to now send multiple emails at once along with the analytics are very helpful...." Peer review by Sara S, Director Business Development

What benefits does Hubspot Sales Hub and HubSpot CRM offer for Engagement Management?

Hubspot Sales Hub and Hubspot Crm both enable tracking of customer interactions and automate follow-up tasks. Hubspot Sales Hub goes beyond basic tracking by incorporating lead scoring and advanced analytics, allowing for deeper insights into customer engagement. However, Hubspot Sales Hub's analytics features can be complex and require time to master. Hubspot Crm, on the other hand, prioritizes ease of use and provides a comprehensive view of customer interactions. Both tools offer a range of features for managing engagement, but Hubspot Sales Hub offers more advanced capabilities with a higher learning curve.

"...The way we were able to track and auto-schedule follow-ups with our leads was a game changer...." Peer review by Grant Braaten, Automotive

"...Hubspot helps me to do next steps as agreed and keep record of customer interactions with minimum additional effort...." Peer review by Jouni H, Sales Director, Information Technology and Services

What benefits does Hubspot Sales Hub and HubSpot CRM offer for Contact List Management?

HubSpot Sales Hub and HubSpot CRM both enable users to manage contact lists and track interactions. Both tools allow for easy contact creation and management, providing users with a central location to store customer information. HubSpot Sales Hub distinguishes itself by allowing for more detailed contact history and profiling, while HubSpot CRM focuses on simple contact storage and tracking. Both tools have limitations, as HubSpot Sales Hub sometimes struggles with accurate information retrieval and HubSpot CRM can be challenging to filter contacts effectively.

"...Deal/contact creation and management is user-friendly and easy, and love the ability to push tasks to myself...." Peer review by Mal P., Sales Manager, Internet

"...We utilise HubSpot for managing our contacts, integrating without website and lead generation...." Peer review by Tim F, Managing Director, Construction

Why is Hubspot Sales Hub and HubSpot CRM the best choice for Social Media Management?

Hubspot Sales Hub and Hubspot CRM both offer social media management features. Hubspot Sales Hub allows users to schedule social campaigns, manage adwords campaigns, and build customer personas. Hubspot CRM allows users to track social media and email marketing analytics, schedule posts, and create trackable campaigns. Both tools include social media posting capabilities but have limitations in reporting and analytics, sometimes resulting in inaccurate data or confusing dashboards.

"...It is also used to create content, analyze its performance, manage emails, post on social accounts, and provide insight on marketing activities and lead generation...." Peer review by Thomas Colon, Design

"...I love how much time I save using Hubspot templates, auto email marketing and auto social media postings...." Peer review by Lauri P, Marketing Specialist, Financial Services