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Hubspot Sales Hub vs Pega Customer Engagement Suite: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Hubspot Sales Hub vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 18882 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Hubspot Sales Hub and Pega Customer Engagement Suite

Hubspot Sales Hub, Pega Customer Engagement Suite, HubSpot CRM, Zoho CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Hubspot Sales Hub covers Communication Management with E-Mail, Engagement Management with E-Mail, Contact List Management with E-Mail, Social Media Management with Social Media, etc.

Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

"As a customer looking after multiple accounts, HubSpot makes my job much easier. The ability to manage everything in a single place has a huge impact on our productivity. " - Jean Moncrieff

"The concept of develop once, use many is a reality for us. And a major contributor to our success has been our ability to leverage the power of Pega's low-code automation platform. " - Andy Ryan

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Hubspot Sales Hub

Focus area

Hubspot Sales Hub is better than Pega Customer Engagement Suite for

Software Failure Risk

  • medium

logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

About

Fully featured Sales CRM and Sales Engagement Software

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Age

2006

2017

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

123

23

Total Goals
(we found evidences for)

18

8

Top Processes

Evidences indicate better relative satisfaction


communication management

tracking & monitoring communications

sending & publishing communications


engagement management

engaging and following up

engaging with scheduling & cadence


contact list management

creating contact list


social media management

scheduling post to social media

social media analytics

engaging on social media

monitoring social media

managing social media account


workflow management



sales call management

call transcription


generation of new leads




sales document management

proposal & quote management

contract management


content publishing

searching for content


campaign management

campaign monitoring

campaign analytics





training & onboarding


business development


conversion management



social media marketing




pipeline management





discount management


promotion management


account management



relationship management


customer feedback management

measuring customer satisfaction

measuring net promoter score


knowledge management



lead qualification

lead qualification: technographic

lead qualification: behavioural

lead qualification: demographic





performance management


personalized marketing


loyalty management

identify target customers


competitive intelligence


database marketing


follower management



products & pricelist management


relationship marketing


rating and review management



segmentation and targeting






customer case management


motivation management


sales review & feedback


lifetime value management



opportunity management


revenue cycle management




courses & assessment

create learning path


distribution management






Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve ROI

  • Grow market share

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve stakeholder relations

  • Improve internal communications

  • Improve digital and social presence

  • Improve efficiency

  • Improve visibility

  • Shorten ramp up time

  • Establish thought leadership

  • Launch new products

  • Increase customer life time value

  • Build brand awareness

  • Improve brand engagement

  • See 15 more
  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more
  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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Business Setting