Comparison Summary
This comparison report of HubSpot Service Hub vs. BMC Helix ITSM is based on a specific set of business needs and context. The comparison uses 4730 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing HubSpot Service Hub and BMC Helix ITSM
HubSpot Service Hub, BMC Helix ITSM, Teamsupport, Help Scout, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
HubSpot Service Hub covers Knowledge Management with User Generated Content, Helpdesk Management with User Generated Content, Customer Feedback Management with E-Mail, Engagement Management, etc.
BMC Helix ITSM focuses on Helpdesk Management, Workflow Management, Knowledge Management, Communication Management with E-Mail, etc.
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HubSpot Service Hub
Focus area
HubSpot Service Hub is better than BMC Helix ITSM for
Software Failure Risk
About
Customer service software to answer customer queries and issues.
BMC Helix ITSM Capabilities - BMC Software
Age
2006
Financials
IPO
Business Need
Total Processes
(we found evidences for)
76
35
Total Goals
(we found evidences for)
14
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve digital and social presence
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Improve internal communications
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Improve ROI
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Launch new products
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Improve consistency
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Scale best practices
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Improve efficiency
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Improve visibility
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Establish thought leadership
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Grow market share
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Improve brand engagement
- See 11 more
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Scale best practices
-
Improve efficiency
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Acquire customers
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Enhance customer relationships
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Improve stakeholder relations
-
Launch new products
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Improve visibility
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Improve ROI
- See 5 more
Top Channels
Channels Used
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e-mail
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phone calls
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offline
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on premises
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website
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social media
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Facebook
- See 4 more
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e-mail
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phone calls
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offline
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on premises
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website
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social media
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Facebook
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
