Comparison Summary
This comparison report of HubSpot Service Hub vs. freshstatus is based on a specific set of business needs and context. The comparison uses 3154 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing HubSpot Service Hub and freshstatus
HubSpot Service Hub, freshstatus, Teamsupport, Help Scout, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
HubSpot Service Hub covers Knowledge Management with User Generated Content, Helpdesk Management with User Generated Content, Customer Feedback Management with E-Mail, Engagement Management, etc.
freshstatus focuses on Subscription Management with Website, Communication Management with Website, Helpdesk Management, Products & Pricelist Management, etc.
"Most of the automation tools in the market we considered were good for outbound email marketing, but from an Inbound Marketing perspective, none were as good as HubSpot. Those options were also better suited to enterprise companies. " - Kapil Arora
"Love this app - it's nice and simple to use but does everything you could ever need. " - Euan Cameron
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
HubSpot Service Hub
Focus area
HubSpot Service Hub is better than freshstatus for
Software Failure Risk
About
Customer service software to answer customer queries and issues.
Incident Management to Manage Incidents and Maintenances
Age
2006
2010
Financials
IPO
SERIES H
Business Need
Total Processes
(we found evidences for)
76
7
Total Goals
(we found evidences for)
14
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
-
Enhance customer relationships
-
Increase sales & revenue
-
Improve digital and social presence
-
Improve internal communications
-
Improve ROI
-
Launch new products
-
Improve consistency
-
Scale best practices
-
Improve efficiency
-
Improve visibility
-
Establish thought leadership
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Grow market share
-
Improve brand engagement
- See 11 more
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Acquire customers
-
Enhance customer relationships
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Build brand awareness
Top Channels
Channels Used
-
website
-
website
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
