Comparison Summary
This comparison report of HubSpot Service Hub vs. SAP Service Cloud is based on a specific set of business needs and context. The comparison uses 3473 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing HubSpot Service Hub and SAP Service Cloud
HubSpot Service Hub, SAP Service Cloud, Teamsupport, Help Scout, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
HubSpot Service Hub covers Knowledge Management with User Generated Content, Helpdesk Management with User Generated Content, Customer Feedback Management with E-Mail, Engagement Management, etc.
SAP Service Cloud focuses on Engagement Management, Sales Document Management, Contact List Management with Omnichannel, Social Media Management with Offline, etc.
"The volume was just too much, we couldn't handle it, we needed some sort of organizational tool to bring everything together. Today, thanks to HubSpot, the majority of issues come in through a form. From there we can easily collaborate on tickets, s...tay organized, and solve customer issues quickly. Today people are getting better answers quicker. Because we're getting more complete information from the form instead of multiple calls and emails. People are really happy with that. " - Kyle Harder
"Our customers are enjoying faster issue resolution as part of a consistent and unified customer experience that connects them with empowered employees prepared to help. " - Shah Md. Sadat Shahriar
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
HubSpot Service Hub
Focus area
HubSpot Service Hub is better than SAP Service Cloud for
Software Failure Risk
About
Customer service software to answer customer queries and issues.
Service Cloud with experiences and resolutions across channels.
Age
2006
1972
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
76
44
Total Goals
(we found evidences for)
14
2
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve digital and social presence
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Improve internal communications
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Improve ROI
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Launch new products
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Improve consistency
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Scale best practices
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Improve efficiency
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Improve visibility
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Establish thought leadership
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Grow market share
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Improve brand engagement
- See 11 more
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Enhance customer relationships
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Acquire customers
Top Channels
Channels Used
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offline
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phone calls
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mobile
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omnichannel
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e-mail
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mobile app
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chat
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user generated content
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blogs
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social media
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point of sale
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events
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trade shows
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promotions
-
Facebook
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Whatsapp
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text SMS
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on premises
- See 15 more
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offline
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phone calls
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mobile
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omnichannel
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e-mail
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mobile app
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chat
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user generated content
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blogs
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social media
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point of sale
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events
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trade shows
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promotions
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Facebook
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Whatsapp
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text SMS
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on premises
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
