Comparison Summary
This comparison report of HubSpot Service Hub vs. Smith.ai is based on a specific set of business needs and context. The comparison uses 5740 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing HubSpot Service Hub and Smith.ai
HubSpot Service Hub, Smith.ai, Teamsupport, Help Scout, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
HubSpot Service Hub covers Knowledge Management with User Generated Content, Helpdesk Management with User Generated Content, Customer Feedback Management with E-Mail, Engagement Management, etc.
Smith.ai focuses on Helpdesk Management with Phone Calls, Conversion Management with Phone Calls, Engagement Management with Phone Calls, Capturing Leads with Chat, etc.
"There was a lot to accomplish in a short period of time and a steep learning curve. Gina and her team at HubSpot walked me through the process of setting everything up. She was patient, informative, and helpful. The onboarding experience was not onl...y painless, but it was also enjoyable! We are very pleased with what we accomplished in a short period of time and feel very good about our decision to put our web presence in HubSpot's hands. " - Andrew Homan
"Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients. " - Jeremy T
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
HubSpot Service Hub
Focus area
HubSpot Service Hub is better than Smith.ai for
Software Failure Risk
About
Customer service software to answer customer queries and issues.
Generate sales and increase engagement with traffic
Age
2006
Financials
IPO
SEED
Business Need
Total Processes
(we found evidences for)
76
53
Total Goals
(we found evidences for)
14
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve digital and social presence
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Improve internal communications
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Improve ROI
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Launch new products
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Improve consistency
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Scale best practices
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Improve efficiency
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Improve visibility
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Establish thought leadership
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Grow market share
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Improve brand engagement
- See 11 more
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Increase sales & revenue
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Improve ROI
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Improve digital and social presence
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Enter new markets internationally or locally
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Grow market share
- See 5 more
Top Channels
Channels Used
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phone calls
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chat
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website
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social media
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text SMS
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Facebook
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e-mail
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Slack
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offline
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video
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promotions
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mobile
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mobile app
- See 10 more
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phone calls
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chat
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website
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social media
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text SMS
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Facebook
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e-mail
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Slack
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offline
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video
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promotions
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mobile
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mobile app
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
