Comparison Summary
This comparison report of HubSpot Service Hub vs. SolarWinds Service Desk is based on a specific set of business needs and context. The comparison uses 9618 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing HubSpot Service Hub and SolarWinds Service Desk
HubSpot Service Hub, SolarWinds Service Desk, Teamsupport, Help Scout, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
HubSpot Service Hub covers Knowledge Management with User Generated Content, Helpdesk Management with User Generated Content, Customer Feedback Management with E-Mail, Engagement Management, etc.
SolarWinds Service Desk focuses on Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.
"A clear view of what tickets are a priority has had a direct impact on our team's results. Overall, we're operating at a higher level with HubSpot's tools. " - Doug Dotts
"We have a whole team focused on our SAP implementation at Yorkshire Water. Part of making Service Desk a single service solution is preparing for these types of transitions, so I’m currently working with that team to have an integration ready for ou...r SAP go-live. We’ll update our solutions, update our portal, and update our processes so this shift has a minimal impact on the day-to-day. " - Steve Blackburn
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
HubSpot Service Hub
Focus area
HubSpot Service Hub is better than SolarWinds Service Desk for
Software Failure Risk
SolarWinds Service Desk
Focus area
SolarWinds Service Desk is better than HubSpot Service Hub for
Software Failure Risk
About
Customer service software to answer customer queries and issues.
SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....
Age
2006
Financials
IPO
M&A
Business Need
Total Processes
(we found evidences for)
76
61
Total Goals
(we found evidences for)
14
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve digital and social presence
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Improve internal communications
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Improve ROI
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Launch new products
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Improve consistency
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Scale best practices
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Improve efficiency
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Improve visibility
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Establish thought leadership
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Grow market share
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Improve brand engagement
- See 11 more
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Enhance customer relationships
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Scale best practices
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Improve internal communications
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Improve ROI
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Manage risk
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Improve visibility
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Acquire customers
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Launch new products
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Improve efficiency
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Improve consistency
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Increase sales & revenue
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Shorten ramp up time
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Establish thought leadership
- See 10 more
Top Channels
Channels Used
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e-mail
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offline
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user generated content
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blogs
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phone calls
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social media
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mobile
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website
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on premises
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point of sale
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chat
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Slack
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promotions
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games
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mobile app
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video
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events
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trade shows
- See 15 more
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e-mail
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offline
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user generated content
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blogs
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phone calls
-
social media
-
mobile
-
website
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on premises
-
point of sale
-
chat
-
Slack
-
promotions
-
games
-
mobile app
-
video
-
events
-
trade shows
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
