Overview: HubSpot Service Hub and Zoho Desk as Help Desk Category solutions.

HubSpot Service Hub and Zoho Desk are powerful help desk solutions with distinct focuses. HubSpot Service Hub is tailored for nurturing relationships, excelling in customer interactions and communication. It's favored by large enterprises and tech sectors for its integration and custom reporting. Zoho Desk prioritizes workflow and helpdesk management, supporting businesses in streamlining operations. Its strong analytics and social media tools attract a broad range, from NGOs to IT firms, offering robust support options for varied needs.

HubSpot Service Hub: HubSpot Service Hub streamlines customer support across preferred channels. It enhances team efficiency for small to enterprise businesses.

Zoho Desk: Zoho Desk is an online customer service help desk software designed for happier customers and empowered agents. A 15-day free trial is offered for new users.

HubSpot Service Hub and Zoho Desk: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

HubSpot Service Hub supports knowledge management and customer feedback, crucial for enhancing user interactions and operational workflows. read more →

Zoho Desk excels in helpdesk and workflow management, essential for efficient ticket handling and process automation. read more →

Business Goals

HubSpot Service Hub aids in acquiring customers and deepening customer relationships, crucial for sales teams and relationship managers. read more →

Zoho Desk helps enhance customer relationships and boosts internal communications, making it valuable for teams focused on customer-centric goals. read more →

Core Features

Key features include extensive integrations, custom reports, and data import capabilities, crucial for large data environments. read more →

Zoho Desk offers advanced analytics, data import/export, and AI tools, catering to dynamic data processing needs. read more →

Vendor Support

Supports users with 24/7 chat, phone, and email support, ideal for businesses needing constant assistance. read more →

Zoho Desk provides comprehensive 24/7 support, reflecting its commitment to resolving diverse operational issues. read more →

Segments and Industries

Predominantly used by large enterprises and the tech sector, indicating its focus on complex organizational needs. read more →

Zoho Desk serves a wide array of enterprises including IT and non-profits, showing its flexibility and broad appeal. read more →

Operational Alignment

Aligns well with enterprises requiring detailed reporting and integration, suited for data-driven operations. read more →

Zoho Desk integrates seamlessly into environments needing strong workflow automation across varied industries. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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high

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Export

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Data Import

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Support

Chat Support

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Phone Support

Read peer / expert warnings.

Email Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for HubSpot Service Hub and Zoho Desk

How can HubSpot Service Hub and Zoho Desk enhance your Knowledge Management process?

Hubspot Service Hub and Zoho Desk both offer knowledge base functionality. Hubspot Service Hub prioritizes a visually appealing and user-friendly knowledge base with strong reporting features. Zoho Desk provides a comprehensive solution with integrated features such as live chat, community forum, and knowledge management. However, Zoho Desk's knowledge base interface may be considered outdated.

"...We are also using the reporting tools in Hubspot to gather data and make adjustments to our processes and knowledge base...." Peer review by Ariel O, Client Support And Success Specialist

"...We don't offer the public knowledge base features in Zoho Desk, but this was an attractive option for us to receive our customer emails, and track phone call requests...." Peer review by Verified Reviewer

What solutions does HubSpot Service Hub and Zoho Desk provide for Helpdesk Management?

HubSpot Service Hub and Zoho Desk both help manage helpdesk requests. Both tools offer features for managing tickets and providing customer support. However, HubSpot Service Hub integrates with a CRM system, allowing for more flexible ticket-to-customer associations. Zoho Desk provides a complete call center and CRM solution, but lacks the ability to add custom apps and APIs.

"...- Editing tools - Design options - Link Building - Structure of the whole Help Center - Easy Navigation between staging and live articles...." Peer review by User

"...We used Zoho Desk when starting out when we needed a way to manage customer support outside of email...." Peer review by Alexis M., Co-Founder, Marketing and Advertising

What solutions does HubSpot Service Hub and Zoho Desk provide for Customer Feedback Management?

HubSpot Service Hub and Zoho Desk both offer customer feedback management features. HubSpot Service Hub focuses on collecting feedback through surveys and providing insights, while Zoho Desk emphasizes tracking customer satisfaction through happiness ratings and reports. HubSpot Service Hub allows users to create customized surveys, but has limitations on the number of questions per survey. Zoho Desk, on the other hand, provides pre-built customer satisfaction surveys and detailed ticket tracking.

"...To be able to track customer requests in real time, see who's working on them, how long it takes to close and even use the feedback tool to then survey the customer on the resolution of their request is incredibly valuable...." Peer review by James H, National Student Recruitment & Engagement Manager

"...SLA, Reporting, customer satisfaction, chat, one channel...." Peer review by Executive Sponsor

How does HubSpot Service Hub and Zoho Desk facilitate Workflow Management?

Hubspot Service Hub and Zoho Desk both enable the creation of workflows to automate tasks. Hubspot Service Hub allows users to customize workflows, manage contacts, and create forms. Zoho Desk focuses on workflow automation, SLA management, and integration with other applications. Zoho Desk offers a mobile application for workflow management, but Hubspot Service Hub has limitations in ticket forms and team management.

"...We also have a handful of workflow automations setup based on our pipelines, and that definitely helps our support team in a number of ways...." Peer review by Jacob P

"...The system is feature rich and allows for many ways to customize with my work flow...." Peer review by Steve Penner, Realtor, Royal LePage Dynamic

What benefits does HubSpot Service Hub and Zoho Desk offer for Engagement Management?

HubSpot Service Hub and Zoho Desk both assist in managing customer interactions and tracking progress. HubSpot Service Hub provides a central record of all customer interactions, allowing for better visibility of the entire customer journey. Zoho Desk integrates with other platforms, offering a complete view of customer interactions. HubSpot Service Hub struggles with analyzing key data in regards to user interaction. Zoho Desk lacks a defined engagement feature.

"...The knowledge base is our most highly viewed and engaged customer tool, which can help branch off to support our other content...." Peer review by Brendan W

"...It integrates with Facebook, Google Analytics, Twilio, and Twitter to extend functionality and provide gateways for users to interact with agents using Voice-over-IP (VoIP) or social media, as well as to provide data analysis to managers monitoring customer interactions and service-level agreements (SLAs)...." Peer review by Anonymous Reviewer

Alternatives

4.4 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

ConnectWise Manage

Integrations

Few HubSpot Service Hub Integrations

Tremendous

4.32 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Zapier

4.65 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Pastel

4.4 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Tubular

4.84 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Sharpspring

4.5 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Few Zoho Desk Integrations

KONNEKTIVE CRM

4.0 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Smartsheet

4.31 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

ClickUp

4.71 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Jotform

4.53 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Lucidchart

4.52 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

News

Latest HubSpot Service Hub News

HubSpot's Prospective AI Agent Platform Races Past 500,000 Users - CX Today

HubSpot's AI platform, Agent.ai, has grown rapidly to over 500,000 users, doubling its user base since the start of the year. Over 5,000 users have utilized its low-code tool to create custom agents.

HubSpot Service Hub vs. Zoho Desk: Comparing Best Help Desk Solutions 2025

Overview: HubSpot Service Hub and Zoho Desk as Help Desk Category solutions.

HubSpot Service Hub and Zoho Desk: Best Use cases based on the customer satisfaction data

Applying your context and needs changes the comparison

Failure Risk Guidance?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Most deployed common Use Cases for HubSpot Service Hub and Zoho Desk

How can HubSpot Service Hub and Zoho Desk enhance your Knowledge Management process?

What solutions does HubSpot Service Hub and Zoho Desk provide for Helpdesk Management?

What solutions does HubSpot Service Hub and Zoho Desk provide for Customer Feedback Management?

How does HubSpot Service Hub and Zoho Desk facilitate Workflow Management?

What benefits does HubSpot Service Hub and Zoho Desk offer for Engagement Management?

Alternatives

Clientsuccess

Help Scout

Vision Helpdesk

Mojo Helpdesk

ConnectWise Manage

Integrations

Few HubSpot Service Hub Integrations

Tremendous

Zapier

Pastel

Tubular

Sharpspring

Few Zoho Desk Integrations

KONNEKTIVE CRM

Smartsheet

ClickUp

Jotform

Lucidchart

News

Latest HubSpot Service Hub News

HubSpot's Prospective AI Agent Platform Races Past 500,000 Users - CX Today

Latest Zoho Desk News

Zoho launches full Payroll solution for US market - - Enterprise Times

Business Setting

HubSpot Service Hub

Zoho Desk

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