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IBM Maximo vs NetSuite Field Service Management (formerly NextService): 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of IBM Maximo vs. NetSuite Field Service Management (formerly NextService) is based on a specific set of business needs and context. The comparison uses 2358 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing IBM Maximo and NetSuite Field Service Management (formerly NextService)

IBM Maximo, and NetSuite Field Service Management (formerly NextService) belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

IBM Maximo covers Workflow Management, Order Management, Sales Document Management, Performance Management, etc.

NetSuite Field Service Management (formerly NextService) focuses on Engagement Management, Social Media Management, Sales Document Management, Workflow Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo IBM Maximo

Focus area

Software Failure Risk

  • low

logo NetSuite Field Service Management (formerly NextService)

Focus area

NetSuite Field Service Management (formerly NextService) is better than IBM Maximo for

Software Failure Risk

  • low

About

Streamline your asset management

Field Service Management Software for NetSuite

Age

1911

1977

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

37

44

Total Goals
(we found evidences for)

10

11

Top Processes

Evidences indicate better relative satisfaction


workflow management


sales document management

contract management



performance management



helpdesk management


campaign management



training & onboarding


engagement management

engaging and following up



communication management

sending & publishing communications



customer feedback management

measuring customer satisfaction


community building



knowledge management


generation of new leads


billing and invoice management


lifetime value management


social media analytics


social media management

social media analytics




contact list management


competitive intelligence



sales call management


Top Goals

Goals Achieved

  • Scale best practices

  • Improve efficiency

  • Improve ROI

  • Manage risk

  • Enhance customer relationships

  • Improve stakeholder relations

  • Launch new products

  • Grow market share

  • Increase sales & revenue

  • Acquire customers

  • See 7 more
  • Increase sales & revenue

  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Improve efficiency

  • Enter new markets internationally or locally

  • Grow market share

  • Manage risk

  • Scale best practices

  • Improve ROI

  • Increase customer life time value

  • See 8 more

Top Channels

Channels Used

  • mobile

  • phone calls

  • out of home

  • brochure

  • mobile app

  • offline

  • on premises

  • website

  • e-mail

  • social media

  • user generated content

  • blogs

  • mass media

  • radio

  • See 11 more
  • mobile

  • phone calls

  • out of home

  • brochure

  • mobile app

  • offline

  • on premises

  • website

  • e-mail

  • social media

  • user generated content

  • blogs

  • mass media

  • radio

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting