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IBM Maximo vs ServiceTitan: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of IBM Maximo vs. ServiceTitan is based on a specific set of business needs and context. The comparison uses 2804 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing IBM Maximo and ServiceTitan

IBM Maximo, and ServiceTitan belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

IBM Maximo covers Workflow Management, Order Management, Sales Document Management, Performance Management, etc.

ServiceTitan focuses on Sales Call Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, Training & Onboarding, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo IBM Maximo

Focus area

Software Failure Risk

  • low

logo ServiceTitan

Focus area

ServiceTitan is better than IBM Maximo for

Software Failure Risk

  • medium

About

Streamline your asset management

ServiceTitan | Home Service Management Software & Mobile ...

Age

1911

Financials

IPO

SERIES D

Business Need

Total Processes
(we found evidences for)

37

56

Total Goals
(we found evidences for)

10

12

Top Processes

Evidences indicate better relative satisfaction


workflow management


sales document management

contract management



performance management



helpdesk management


campaign management



training & onboarding


engagement management

engaging and following up



communication management

sending & publishing communications

tracking & monitoring communications



customer feedback management

measuring customer satisfaction


community building



knowledge management


generation of new leads



products & pricelist management


business development


billing and invoice management



lifetime value management


lead qualification

lead qualification: technographic



sales call management



contact list management




social media analytics


social media management

social media analytics


competitive intelligence


rating and review management



relationship management


Top Goals

Goals Achieved

  • Scale best practices

  • Improve efficiency

  • Improve ROI

  • Manage risk

  • Enhance customer relationships

  • Improve stakeholder relations

  • Launch new products

  • Grow market share

  • Increase sales & revenue

  • Acquire customers

  • See 7 more
  • Increase sales & revenue

  • Improve ROI

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve efficiency

  • Launch new products

  • Increase customer life time value

  • Increase average basket value

  • Establish thought leadership

  • See 9 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • mobile

  • offline

  • on premises

  • e-mail

  • website

  • video

  • Netflix

  • mobile app

  • events

  • trade shows

  • print media

  • magazine

  • promotions

  • user generated content

  • blogs

  • See 14 more
  • phone calls

  • text SMS

  • mobile

  • offline

  • on premises

  • e-mail

  • website

  • video

  • Netflix

  • mobile app

  • events

  • trade shows

  • print media

  • magazine

  • promotions

  • user generated content

  • blogs

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting