InMoment and Alchemer Enterprise Feedback Management Platform, An In-Depth Comparison 2024

Comparison Summary

InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.

Alchemer Enterprise Feedback Management Platform: Alchemer transforms insights into action with powerful experience management and survey software. The platform provides enterprise feedback management tools and online survey capabilities.

InMoment

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Alchemer Enterprise Feedback Management Platform

Focus area

Alchemer Enterprise Feedback Management Platform is better than InMoment for

Collecting feedback

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

InMoment and Alchemer Enterprise Feedback Management Platform: Customer Satisfaction Data

Most deployed common Use Cases for InMoment and Alchemer Enterprise Feedback Management Platform

How can InMoment and Alchemer Enterprise Feedback Management Platform optimize your Collecting Feedback Workflow?

Both Inmoment and Alchemer Enterprise Feedback Management Platform collect customer feedback through various channels. Inmoment focuses on Net Promoter Score (NPS) and provides features like sentiment analysis and executive dashboards, while Alchemer Enterprise Feedback Management Platform offers a broader range of survey types, including customer satisfaction (CSAT) and customer effort score (CES). Inmoment offers a more comprehensive NPS solution, while Alchemer Enterprise Feedback Management Platform provides greater flexibility for different survey types. However, Alchemer Enterprise Feedback Management Platform lacks mobile management capabilities.

"...NPS has helped us to pulse and take quick action for both, new referrals amongst promoters and to fix sources of unhappiness amongst detractors...." Peer review by Juan Carlos V, Partner

"...This is a great way to assess customer satisfaction and excitement about a product, and if pricing is in line...." Peer review by Sarah G., Research

How efficiently Does InMoment and Alchemer Enterprise Feedback Management Platform manage your Engaging Conversational Surveys?

Inmoment and Alchemer Enterprise Feedback Management Platform both allow for engaging conversational surveys. Inmoment emphasizes closed-loop feedback, where responses trigger actions and follow-up conversations. Alchemer Enterprise Feedback Management Platform provides more flexibility with its ability to ask different question types and embed follow-up questions based on previous answers. However, both platforms have limitations regarding follow-up processes, such as lacking clear organization or customization options.

"...We are happy to have InMoment as our partner in our quest to understand and take action on engagement levels of our employees...." Peer review by Amy Messersmith, Chief People Officer, Pizza Hut

"...Survey Gizmo lets me reach citizen scientists monitoring the environment remotely, and expands our reach for environmental monitoring as well as community engagement...." Peer review by User

How can InMoment and Alchemer Enterprise Feedback Management Platform optimize your Helpdesk Management Workflow?

Inmoment and Alchemer Enterprise Feedback Management Platform both offer helpdesk support that is described as helpful and fast. Inmoment focuses on providing call center feedback in real time and includes features to schedule customer surveys and integrate with tools like Intercom. Alchemer Enterprise Feedback Management Platform emphasizes ease of use, intuitive design, and a comprehensive list of question types. Alchemer's platform has limitations in the area of integrating with helpdesk records.

"...The easy integration through Intercom and the quick, helpful and professional support!...." Peer review by Simon S, Product Manager

"...Easy to learn for the first time, and helpful and friendly support staff if you do get stuck...." Peer review by Christina P., Computer Software

InMoment in Action: Unique Use Cases

What Are the key features of InMoment for Social Media Management?

What solutions does InMoment provide for Contact List Management?

Alchemer Enterprise Feedback Management Platform in Action: Unique Use Cases

How efficiently Does Alchemer Enterprise Feedback Management Platform manage your Market Research?

What solutions does Alchemer Enterprise Feedback Management Platform provide for Communication Management?

InMoment

4.7

AI Powered

Alchemer Enterprise Feedback Management Platform

4.4

About

Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback

Online Survey Software that helps you transform to a truly customer-centric organization

Age

2002

2006

Financials

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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InMoment and Alchemer Enterprise Feedback Management Platform, An In-Depth Comparison 2024

Comparison Summary

InMoment

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Alchemer Enterprise Feedback Management Platform

Focus area

Alchemer Enterprise Feedback Management Platform is better than InMoment for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

InMoment and Alchemer Enterprise Feedback Management Platform: Customer Satisfaction Data

Most deployed common Use Cases for InMoment and Alchemer Enterprise Feedback Management Platform

How can InMoment and Alchemer Enterprise Feedback Management Platform optimize your Collecting Feedback Workflow?

How efficiently Does InMoment and Alchemer Enterprise Feedback Management Platform manage your Engaging Conversational Surveys?

How can InMoment and Alchemer Enterprise Feedback Management Platform optimize your Helpdesk Management Workflow?

InMoment in Action: Unique Use Cases

What Are the key features of InMoment for Social Media Management?

What solutions does InMoment provide for Contact List Management?

Alchemer Enterprise Feedback Management Platform in Action: Unique Use Cases

How efficiently Does Alchemer Enterprise Feedback Management Platform manage your Market Research?

What solutions does Alchemer Enterprise Feedback Management Platform provide for Communication Management?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for InMoment

Get a personalised risk report for Alchemer Enterprise Feedback Management Platform

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.