Comparison Summary
Introducing InMoment and Canny
InMoment, Canny, Thematic, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
InMoment covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.
Canny focuses on Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, Review Customer Feedback, etc.
"Real-time feedback has allowed branch and contact center managers to review survey results as they come in, enabling timely coaching of frontline colleagues. This has helped the branch channel score well in national benchmarking studies and has aide...d the bank in achieving recognition for customer service excellence. " - Irene Hogan
"I would say do it. It gives you a holistic view of feedback, which is very hard to have without a tool like this. For the cost, it’s an easy win. " - Felix Higgs
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback
Canny: Customer Feedback Management Tool
Age
2002
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
70
37
Total Goals
(we found evidences for)
15
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Establish thought leadership
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Enter new markets internationally or locally
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Increase sales & revenue
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Increase customer life time value
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Launch new products
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Improve efficiency
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Improve internal communications
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Improve stakeholder relations
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Improve consistency
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Improve digital and social presence
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Improve ROI
- See 12 more
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Scale best practices
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Acquire customers
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Launch new products
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Enhance customer relationships
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Improve internal communications
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Improve visibility
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Improve ROI
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Improve brand engagement
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Build brand awareness
- See 6 more
Top Channels
Channels Used
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user generated content
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blogs
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e-mail
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chat
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Slack
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offline
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website
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point of sale
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on premises
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phone calls
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social media
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Facebook
- See 9 more
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user generated content
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blogs
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e-mail
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chat
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Slack
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offline
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website
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point of sale
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on premises
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phone calls
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social media
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Facebook
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
