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InMoment vs Customer Thermometer: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for InMoment low Failure Risk for Customer Thermometer low
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Comparison Summary

This comparison report of InMoment vs. Customer Thermometer is based on a specific set of business needs and context. The comparison uses 4509 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing InMoment and Customer Thermometer

InMoment, Customer Thermometer, Thematic, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

InMoment covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.

Customer Thermometer focuses on Collecting Feedback, Helpdesk Management, Engaging Conversational Surveys, Communication Management with E-Mail, etc.

"nib New Zealand recognises that its CX program is constantly changing and evolving, but the program has already had significant impact. Over the last four years, the business has seen a strong increase in NPS as well as a 6% churn reduction. " - Roe Baluyut

"It’s been great for us – really important to us – especially when it comes to maintaining the quality of our store network. We get great feedback asking for stores to be recruited in a particular geographic areas. This is great – so we can send it o...n to our field team, so that they know where to target next. " - Matt Gould

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo InMoment

Focus area

Software Failure Risk

  • low

logo Customer Thermometer

Focus area

Software Failure Risk

  • low

About

Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback

Customer Feedback Tool for Real-time, actionable feedback from the customers at your fingertips

Age

2002

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

70

46

Total Goals
(we found evidences for)

15

10

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (464)

Read Reviews (300)

measuring net promoter score

Read Reviews (285)

Read Reviews (57)

measuring customer satisfaction

Read Reviews (48)

Read Reviews (52)

engagement management

Read Reviews (77)

Read Reviews (57)

engaging and following up

Read Reviews (67)

Read Reviews (42)

helpdesk management

Read Reviews (24)

Read Reviews (75)

social media management

Read Reviews (23)

Read Reviews (9)

social media analytics

Read Reviews (17)

Read Reviews (5)

engaging on social media

Read Reviews (3)

Read Reviews (3)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

contact list management

Read Reviews (22)

Read Reviews (21)

competitive intelligence

Read Reviews (19)

Read Reviews (9)

customer case management

Read Reviews (19)

Read Reviews (2)

loyalty management

Read Reviews (17)

Read Reviews (3)

customise loyalty program

Read Reviews (11)

Read Reviews (1)

identify target customers

Read Reviews (4)

Read Reviews (2)

lifetime value management

Read Reviews (15)

Read Reviews (8)

training & onboarding

Read Reviews (14)

Read Reviews (4)

rating and review management

Read Reviews (12)

Read Reviews (22)

campaign management

Read Reviews (9)

Read Reviews (0)

sales review & feedback

Read Reviews (6)

Read Reviews (1)

lead qualification

Read Reviews (6)

Read Reviews (1)

lead qualification: technographic

Read Reviews (6)

Read Reviews (1)

products & pricelist management

Read Reviews (5)

Read Reviews (0)

workflow management

Read Reviews (4)

Read Reviews (1)

generation of new leads

Read Reviews (4)

Read Reviews (1)

relationship management

Read Reviews (3)

Read Reviews (2)

communication management

Read Reviews (3)

Read Reviews (27)

sending & publishing communications

Read Reviews (2)

Read Reviews (27)

sales document management

Read Reviews (2)

Read Reviews (18)

contract management

Read Reviews (1)

Read Reviews (7)

proposal & quote management

Read Reviews (1)

Read Reviews (2)

conference call management

Read Reviews (2)

Read Reviews (0)

segmentation and targeting

Read Reviews (2)

Read Reviews (1)

category management

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • Increase customer life time value

  • Launch new products

  • Improve efficiency

  • Improve internal communications

  • Improve stakeholder relations

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • See 12 more

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase customer life time value

  • Improve stakeholder relations

  • Improve ROI

  • Improve visibility

  • Build brand awareness

  • Improve digital and social presence

  • Establish thought leadership

  • See 7 more

Top Channels

Channels Used

  • e-mail

  • promotions

  • phone calls

  • social media

  • channel partners

  • Twitter

  • offline

  • support groups

  • user generated content

  • blogs

  • on premises

  • website

  • Instagram

  • mass media

  • television

  • games

  • events

  • trade shows

  • LinkedIn

  • See 16 more

  • e-mail

  • promotions

  • phone calls

  • social media

  • channel partners

  • Twitter

  • offline

  • support groups

  • user generated content

  • blogs

  • on premises

  • website

  • Instagram

  • mass media

  • television

  • games

  • events

  • trade shows

  • LinkedIn

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting